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To initiate a return or exchange, follow this link: https://returns.rhoback.com. You'll enter your order number and shipping zip code to start, and then you'll receive a prepaid return label to download. 

If you'd like to select a new product, you'll return for a refund, and then apply your credit towards a new purchase using our Shop Now feature. 

Thank you!

How do I return or exchange?

Thank you so much for reaching out!

We're sorry to hear that your package was not delivered properly.
 
 We would recommend waiting 48 hours in business days for the package to turn up, as UPS and USPS are often premature in alerting customers of delivery. 
 
 In the meantime, we would recommend checking any potential areas where a package would be delivered such as a mailbox, mailroom, garage, side entrance, etc.
 
 If the package does not turn up in this timeframe, we would be happy to replace or refund this purchase for you.

My package was not delivered successfully

Rhoback offers a 15% discount for active duty and veteran military service members, as well as first responders through ID.me. 

To apply the discount in your cart, simply select the "cart summary" bar at the top of your check out page, and select the green button that states "Verify with ID.me"

If you are not already verified with ID.me, you can sign up through their site here.

Thank you for your service!

Do you have a military discount?

Rhoback restocks and releases new product about three times a week. The best way to stay up-to-date on the latest releases is to sign up for our email list, which can be done in the footer menu of our website. 

If there is a specific item you're interested in, you can go to the product page directly, and select your size, and then enter your email by clicking the navy blue button, "Notify Me When Available."

How can I be notified of a restock?

Your order is currently in the queue. We strive to fulfill all orders within 3 business days of purchase. If you have further questions, please contact us at support@rhoback.com.

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