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FAQs

Returns & Exchanges

At Rhoback we offer free shipping on all returns and exchanges for orders within the United States. We want to make certain that our customers are happy with their gear. Items must be returned within 30 days of receipt for credit, full refund, or size exchange in the same product. The item must be returned unworn, unwashed, and with receipt of purchase. To request a return or exchange, please click here to begin the Return/Exchange process. Please note: initial shipping costs are not refunded, as these funds are used to purchase the shipping label at time of initial order shipment.

Even exchanges are considered a size exchange for the same product. Same-price products do not qualify as an even exchange, and a difference in price may occur when attempting to swap for a different item.

We know sometimes we can all be forgetful when it comes to returning items, so we try to be as lenient as possible with extending the return window for our customers. Please note, we do not offer a full refund beyond the 30 day window, and orders can only be exchanged for another size, style, or store credit. 


To request a return or exchange, please click here to begin.

To initiate a return or exchange, please use our online return portal. You'll enter your order number and shipping zip code to begin, and at the end, you'll be able to print a prepaid return label.

Even exchanges are considered a size exchange for the same product. Same-price products do not qualify as an even exchange, and a difference in price may occur when attempting to swap for a different item.

In the event that the size you need is out of stock, you are welcome to return the item for a refund, and purchase the replacement item through our website directly.

To start a return or exchange, please start here.

After filling out the Return/Exchange form, a copy of your free return label will be automatically emailed to you so you can access it again later. If you cannot find the emailed return label in your inbox, feel free to reach out to [email protected] and we can resend the label to you.

If you do not have a printer, you may also opt for a QR Code to provide for USPS to scan and print the label for you!

At this time, Rhoback does not currently have the ability to generate return labels for postal carriers outside of the United States. We're so sorry for the inconvenience! Therefore, we are not able to offer free returns/exchanges. 


If you wish to make a return as an international customer, you are welcome to send your items back to our address below, at your own expense:


RHOBACK Returns
1180 Seminole Trail
Suite 317
Charlottesville, VA 22901
United States

 

Customers who choose to get an Instant Exchange will enter their card information, and the exchange order is created immediately. Our return portal places a hold on the customer's card for the cost of the new product. As soon as the product is in transit back to our facility, the return portal removes the hold. Any customers that don't return the exchange product within 14 days will be charged for the new product.

If you choose Instant Exchange, you'll be prompted to add your credit card info. The return portal will create a hold on your card for the total amount of the exchange item(s). Please note, this is only a pending charge, and does not officially post until after the 14-day timeframe has passed. If after 14 days the return item has not been marked as "in-transit", our system will charge the card.

Customers that do not want the hold on their card or are not interested in an Instant Exchange can choose to do a regular exchange without adding card information. Customers doing a regular exchange that includes Shop Now and an upsell amount will still need their card to pay the difference.

If your order is a gift, please visit: https://returns.rhoback.com/#/gift

When you get to the page, you'll want to select that you do not have order information so that you can fill out the form without the original purchaser being notified.

Please let us know if you need further assistance by contacting [email protected].

Shipping & Delivery

STANDARD SHIPPING - 8-12 business days in transit

Standard Shipping is available for a flat rate of $5.00. All orders with Standard Shipping will be shipped via United States Postal Service (USPS) First-Class or Priority Mail.

UPS GROUND - 5-7 Business Days in transit

UPS Ground Shipping is available for a flat rate of $16.00. All orders with UPS Ground Shipping will be shipped via UPS.

2-DAY SHIPPING - 2 business days in transit

2-Day Shipping is available for a flat rate of $24.00. All orders with 2-Day Shipping will be shipped via the carrier that can deliver within 2 business days. Please note, orders placed with expedited shipping will be shipped in 1-2 business days. Orders placed on a Friday will not ship until the next business day - Monday or Tuesday.

NEXT DAY SHIPPING - 1 business day in transit

Next Day Shipping is available for a flat rate of $45.00. All orders with Next Day Shipping will be shipped via the carrier that can deliver within 1 business day. Please note, orders placed with expedited shipping will be shipped in 1-2 business days. Orders placed on a Friday will not ship until the next business day - Monday or Tuesday.

INTERNATIONAL SHIPPING

International Shipping is available for a flat rate of $24.00. All International orders will be shipped via United States Postal Service (USPS) First-Class or Priority Mail. Customs/VAT Tax will automatically calculated in your cart at checkout, and must be paid at time of purchase in order to receive shipment. Customs/VAT tax rates are dictated by the destination country.

FREE SHIPPING

We offer complimentary Standard Shipping for all orders with a subtotal over $150.00. Free shipping applies to domestic shipping only. 


NOTE: BUSINESS DAYS ARE MONDAY THROUGH FRIDAY AND DO NOT INCLUDE WEEKENDS (SATURDAY OR SUNDAY). 

Email [email protected] as soon as possible for a change in the shipping address. We are unable to update your shipping information once your order has been fulfilled/label created.

Please include your order number and the updated address in the initial email, and we'll take it from there!

NOTE: USPS and UPS charge a fee for redirecting packages that are already in transit; should you require an address change or package redirect, you'll need to contact USPS or UPS directly, with your tracking number, for further assistance.

Problem with an order you received? Please reach out to [email protected] directly or fill out our contact form here: https://support.rhoback.com/en-US/contact and a member of our team will be with you ASAP to help make it right!

If you're seeing a message on your tracking page that reads: "In transit, arriving late," this is not a cause for concern!

Typically, this message will display if your package is currently waiting to be sorted through a distribution center. If your order happens to be sent to a major hub (i.e. a distribution center in a large city), it may take longer to process due to a higher volume of packages.

If your package takes longer than one week/seven business days to update from it's current status, please reach out to our customer service team for further assistance at: [email protected].

When your order ships, you'll automatically receive a shipping confirmation containing a tracking number provided by USPS or UPS. The tracking number will have a direct link to USPS or UPS tracking portals, where you'll be able to see a detailed summary of your package's progress.

All orders leave our facility the day the label is created. Please allow up to 48 hours for your tracking number to begin updating with your order's progress.

Please note, delivery dates are just estimates provided by the shipping carrier, and are not definitive of an actual delivery date, unless the status is "Out for Delivery."

Package missing? Not to worry!

We typically recommend waiting 24-48 hours for your package to turn up, as UPS and USPS sometimes prematurely alert customers of delivery. If the package does not turn up in the timeframe of 48 hours, please contact our customer service team: [email protected]

Rhoback will replace your package free-of-charge (pending inventory availability) or issue a full refund for the order. 

If your order is over $500.00 USD in value, you will be required to file a claim with the carrier, before Rhoback can issue a replacement or refund. We appreciate your cooperation!

Free Shipping

We offer complimentary shipping for all orders with a subtotal over $150.00. Free shipping applies to domestic shipping only. 

Please note that the free shipping offer might not be combined with any other promotions or discounts. Additionally, this offer is subject to certain restrictions and limitations.

How much does shipping cost?

All orders (even if you buy multiple items) shipped within the USA ship for a flat rate of $5. We want to make the shipping process as convenient as possible for you. International orders ship for a flat rate of $24. All duties and fees guarenteed at checkout for international orders. We also offer expedited options at checkout for an additional fee.

Products & Sizing

Rhoback gear is low maintenance! Just throw it in the wash with like-colors. You can air dry or tumble dry low your products in the dryer - they won't shrink!

BEST PRACTICES

We want to ensure that you get the most out of your Rhoback gear, so we've included some best practices below, that will help to elongate the life of your garments:

  • Wash inside out: this will prevent any pilling/snagging during the washing process (our products are made with polyester and nylon, which are "short fibers" and can be more prone to damage from abrasion or getting caught on sharp objects). This will also help to prevent any cracking or peeling of your silicone heat seal ridge and dog logo.
  • Masks: for best care, we would recommend air-drying these products to ensure your hats keep their shape, and so the wire in the upper seam of your mask does not become twisted or broken.
  • Soft structured hats (i.e. The Poly, The Molly, The Block Poly, The Namesake, beanies) are machine washable. All other hats we recommend hand wash or spot clean only for best results. 
  • Avoid any rough abrasion, or getting caught on sharp objects: as mentioned above, our products are made with polyester, nylon, and spandex, which are made with "short-fiber" fabrics. Short fiber fabrics are more gentle than "long-fiber" fabrics such as silk, making them more sensitive to damage from abrasive surfaces like brick, velcro, concrete, etc.

In general, Rhoback products run true to size. Our products are designed to be worn tucked or untucked for versatility, so they may be cut slightly smaller than competing brands, to avoid that "baggy" appearance.

Size guides are available on each product page. Please note, our size guides are based on body measurements, rather than garment measurements, to ensure accurate fit.

For further fit assistance, feel free to reach out to our customer service team: [email protected]

Rhoback releases and restocks the site about 3x per week, depending on the season. Our holiday and limited edition products are only released once a year, but we always bring exciting new styles to our site in their place.

To be notified of a restock, you can either sign up for our main email list in the bottom footer of our website, or you can go directly to the product page of the item you want, and sign up to be notified for the specific size you need. To do so, you'll select your size and above the "Sold Out" button, you'll select the "Notify Me When Available" link. You'll be notified of any inventory added in your size selection, so that you can be one of the first to know when it's back in stock!

Our products are manufactured in South Korea & Vietnam. We partner with a US hat company who manufacturers some of our hats in the U.S. and some overseas. When creating the Rhoback brand and designing our performance polo, we spent two years traveling the U.S. and abroad to visit the highest quality manufacturers. We believe our fabrics and the construction of our garments is unmatched across the industry. We invite you to see for yourself!

Our products are designed in house at our headquarters in Charlottesville, VA. All orders will also be shipped from our headquarters in Charlottesville, VA as well.

At Rhoback, we promise to provide high-quality, long-lasting performance apparel. Quality is in our DNA, and it’s what keeps the Rhoback Community coming back for more.

Our quality promise covers any manufacturing discrepancy or defect, as well as any unusual damage that was not caused by external factors.

While we pride ourselves on providing long-lasting products, our quality promise does not cover damage due to natural wear & tear, external force, accidental damage due to not following proper care instructions, fit, or preference. Our quality promise covers items for a reasonable lifetime of the garment, but does not act as an official warranty and does not replace the standard return policy.

As always, if you are not satisfied with your Rhoback gear, we offer free returns and exchanges within 30 days of purchase. The products must be unwashed and unworn with original tags still attached.

To initiate a return or exchange, please visit: https://returns.rhoback.com

Discounts & Promotions

WELCOME!

Thank you for your interest in Rhoback! All new customers can receive a first-time customer discount, when you sign up for emails on our homepage on the pop-up or in the bottom footer menu of the website. Thanks for your support!

Please note, discounts cannot be combined with any other sales or promotions on rhoback.com.

If you need further assistance, or forgot to apply your new customer discount, please reach out to us at [email protected]

Thank you for your service!

We offer a 15% discount for active duty military, veterans, and first responders (Firefighter, Police, EMT).

We do not accept photos/scans of government IDs for verification. All military and first responder status' must be verified through ID.me at checkout.

If you do not have an ID.me account, you can sign up here: https://www.id.me/individuals

If you forget to apply your discount code, no worries! Just reach out to our customer service team via [email protected] with your order number.

We will retroactively apply your discount and issue a refund to your original payment method, for the discount cost. Please note, discounts can only be applied retroactively if the customer meets the requirements of the discount code. 

Discounts may not be combined with other codes or sitewide sales.

Rhoback offers a new customer discount through various podcasts, influencers, athletes and our very own Rhoback ambassadors. 

Please note, these codes are for new customers only and cannot be used more than once. 

We apologize for any inconvenience!

Discount code not applying?

The eligibility for a discount on your cart cannot be determined by the system until all other necessary information is entered. This is why the discount code may be removed upon completion of entering your email and shipping details.

Moreover, if the code was sourced from an unauthorized third-party discount site, it's important to note that we are not affiliated with such sites, and unfortunately, we cannot honor codes disseminated by them.

All discount codes have terms & conditions including but not limited to: new customers only, one-time use only, or for specific groups only (ex. there are certain discount codes that are only available to contracted athletes and only their emails are compatible with these discount codes). 

If you need futher clarification on whether you qualify for use of a discount code, please reach out to [email protected] directly. 


Get rewarded for referring new customers to Rhoback!

Rhoback now offers a referral program that offers a discount for both you and a friend who would like to try Rhoback for the first time. 

When the new customer you refer, makes a purchase of $50+ post-discount, you'll be rewarded with a $20 code for your next purchase. 

TERMS & CONDITIONS:

Offer valid for new customers only. Referred friend must be a new customer and not a part of your same household. Offer cannot be combined with any other offers or discounts. Offer cannot be stacked with multiple referral discounts (one $20 coupon per transaction). Excludes sales items and gift cards. Offer can only be redeemed online at rhoback.com and is valid for US customers only. Promo code expires 30 days after received and must be entered upon checkout, using the email address associated with the referral. A $20 reward will only be issued to the advocate when the new customers makes a purchase of $50 or more post-discount. 


Ordering

Our team processes orders quickly, to ensure you can get your gear fast, so unfortunately, we're unable to make order edits or cancellations once you submit. We do offer free returns and exchanges within 30 days of purchase, if you need to make a change on the items purchased. 

Please visit our return portal here: https://returns.rhoback.com

Please note that Rhoback reserves the right to cancel and refund an order at anytime due to fraudulent activity or otherwise.

Once an order is placed, we're unable to edit or make changes to the shipping address. We can, however, attempt to update the address through the shipping carrier. Please note, this process is not a guarantee, as it depends on the status of the shipment and shipping carrier.


Purchasing a Gift Card

To purchase an e-gift card, please click the link below:

If you would like the gift card to be delivered directly to the gift receiver, please enter their email address during the checkout process in the email contact box.

You can also have the gift card sent to your email and then forward the email to the intended recipient at your convenience.

Please let us know if you have any further questions about this process by contacting [email protected]


Applying a Gift Card

To apply your gift card at checkout, please enter your 16-digit code received via email in the box titled "Discount code or gift card" above the subtotal line in your cart:


Unfortunately, our system does not have the capability to split transactions between different payment methods.

However, if you are using a Rhoback Store Gift Card, you'll be able to apply this to your order first, and then pay the remainder with a credit card if there is a difference left over.

AFFIRM/SHOP PAY

We offer payment plans through a financing company called Affirm, in partnership with our website platform, Shop Pay.

Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.

There are no late fees, no prepayment fees, no annual fees, and no fees to open or close your account.

Affirm allows customers to choose a flexible payment plan and loan period that is best suited for your needs.

DOES IT AFFECT MY CREDIT SCORE?

Creating an Affirm account and seeing if you prequalify will not affect your credit score. If you decide to buy with Affirm, these things may affect your credit score: making a purchase with Affirm, your payment history with Affirm, how much credit you've used, and how long you’ve had credit.

 

For more information visit: https://helpcenter.affirm.com/s/

To contact Affirm with questions regarding your loan, please visit: https://helpcenter.affirm.com/s/contact-us

  • All major credit cards at checkout including Visa, Mastercard, American Express, and Discover.
  • Quick checkout options including Google Pay, Amazon Pay, PayPal, and Apple Pay
  • Rhoback store credit or gift card
  • Visa/Mastercard/American Express pre-loaded gift cards

Please note, purchases cannot be split between two payment methods unless the second payment method is a rhoback.com gift card. We apologize for any inconvenience!

Custom Group Orders & Wholesale

At this time, Rhoback does not sell wholesale or via other channels. If/when we decide to expand our sales channels, we will post the information on our website!

Please note, our products are not authorized to be sold through promotional/marketing/ASI product distributors. We apologize for the inconvenience!

If you are interested in a custom embroidered order for a business or group event, please fill out a custom order form here.

Unfortunately, Rhoback does not yet sell in or have any storefronts. We are an e-commerce only retailer.

If you're interested in giving Rhoback a try, but are unsure of your perfect size and fit, we do offer free returns and exchanges for all customers in the domestic US.

Ordering for a group?

Rhoback offers custom embroidery with a minimum order quantity of 12 units. 

For more information on the process and pricing, please fill out our custom order form here: https://rhoback.com/pages/custom-and-group-orders

Privacy & Terms

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, you can do that by checking this link: Remove my Personal Information


SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).


SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


SECTION 9 - SMS CONSENT

By entering your phone number on our website and checking the communications box, you consent to receive marketing text messages (e.g., promos, cart reminders) from Rhoback at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available).


SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Remove my Personal Information

This website is operated by RHOBACK. Throughout the site, the terms “we”, “us” and “our” refer to RHOBACK. RHOBACK offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.


SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in immediate termination of your Services.


SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


For more detail, please review our Returns Policy.


SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall RHOBACK, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless RHOBACK and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 1500 Rugby Ave Charlottesville Virginia US 22903.


SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Rhoback is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.


Accessibility Standards

We have adopted the Web Content Accessibility Guidelines (WCAG) version 2.1, Level AA, as our website's standard. These guidelines are developed by the World Wide Web Consortium (W3C) to provide a comprehensive approach to web accessibility.


Accessibility Features

Alternative Text: We provide alternative text for all non-text content to ensure that screen readers and other assistive technologies can interpret and convey the information.

Keyboard Navigation: Our website is navigable using a keyboard, allowing users who cannot use a mouse to access all content and features.

Clear and Consistent Layout: We maintain a clear and consistent layout throughout the website to make navigation and comprehension easier for all users.

Accessible Forms: All forms on our website are designed with accessibility in mind, including proper labeling and validation messages.


Accessibility Testing

We conduct regular accessibility evaluations and testing using a combination of automated tools and manual testing by individuals with disabilities to identify and address accessibility issues.


Feedback

If you encounter any accessibility barriers on our website or have suggestions for improvement, please get in touch with us at [email protected]. We value your feedback and will try to address your concerns as soon as possible.


Compatibility with Assistive Technology

Our website is compatible with common assistive technologies, including screen readers, voice recognition software, and keyboard navigation.


Accessibility Statement Updates

This accessibility statement will be reviewed and updated regularly to reflect our commitment to maintaining and improving accessibility. Last updated: 10/03/2023.


Contact Information

If you have any questions or concerns about our website's accessibility, please get in touch with us:

Email: [email protected]


Rhoback is dedicated to making our website accessible to everyone, regardless of their abilities or disabilities. We strive to provide an inclusive online experience and welcome your feedback as we work towards achieving this goal.

Sweepstakes Terms

NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT INCREASE THE CHANCES OF WINNING.

SPONSOR: Rhoback Gear Giveaway! is sponsored by Rhoback, 375 Greenbrier Drive, Charlottesville, VA (“Sponsor”).

1. Eligibility: Giveaway (the "Giveaway") is open only to those who sign up at the online giveaway page and who are at least 18+ years old at the time of entry. The giveaway is open to the legal residents of any one (1) of the (50) United States, the District of Columbia, or Puerto Rico and is void where prohibited by law. Employees of Rhoback (the "Sponsor"), their respective affiliates, subsidiaries, advertising and promotion agencies, suppliers and their immediate family members and/or those living in the same household of each are not eligible to participate in the Giveaway. The Giveaway is subject to all applicable federal, state and local laws and regulations. Void where prohibited.

2. Agreement to Rules: By participating, you agree to be fully unconditionally bound by these Rules, and you represent and warrant that you meet the eligibility requirements set forth herein. In addition, you agree to accept the decisions of Rhoback, as final and binding as it relates to the content. The Giveaway is subject to all applicable federal, state and local laws.

3. Giveaway Period: Entries will be accepted online starting on or about Feb 23, 2024 at 12:00 AM and ending April 6, 2024 at 11:59 PM. All online entries must be received by April 6, 2024 at 11:59 PM. All times are (GMT-05:00) Eastern Time (US & Canada).

4. How to Enter: The Giveaway must be entered by submitting an entry using the online form provided on Facebook. The entry must fulfill all giveaway requirements, as specified, to be eligible to win a prize. Entries that are not complete or do not adhere to the rules or specifications may be disqualified at the sole discretion of Rhoback. You may enter only once and you must fill in the information requested. You may not enter more times than indicated by using multiple e-mail addresses, identities or devices in an attempt to circumvent the rules. If you use fraudulent methods or otherwise attempt to circumvent the rules your submission may be removed from eligibility at the sole discretion of Rhoback.

5. Prizes: The approximate retail value of all prizes is $596. The prizes are: One (1) $500 Rhoback E-Gift Card AND One (1) The Tiger Polo. Released Parties are not responsible for and winners will not receive the difference between the actual value of the prize at the time of redemption and the stated ARV in these Official Rules or in any promotion-related materials. You are not guaranteed to win a prize and your chance of winning is dependent on the total number of eligible entries received. Actual/appraised value may differ at time of prize award. The specifics of the prize shall be solely determined by the Sponsor. No cash or other prize substitution permitted except at Sponsor's discretion. The prize is nontransferable. Any and all prize related expenses, including without limitation any and all federal, state, and local taxes shall be the sole responsibility of the winner. No substitution of prize or transfer/assignment of prize to others or request for the cash equivalent by winners is permitted. Acceptance of prize constitutes permission for Rhoback to use winner's name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law.

6. Odds: The odds of winning depend on the number of eligible entries received.

7. Winner selection and notification: Winners of the Giveaway will be selected in a random drawing under the supervision of the Sponsor. Winners will be notified via e-mail to the e-mail address they entered the Giveaway with within five (5) days following the winner selection. Rhoback shall have no liability for a winner's failure to receive notices due to winners' spam, junk e-mail or other security settings or for winners' provision of incorrect or otherwise non-functioning contact information. If the selected winner cannot be contacted, is ineligible, fails to claim the prize within 15 days from the time award notification was sent, or fails to timely return a completed and executed declaration and releases as required, prize may be forfeited and an alternate winner selected. The receipt by winner of the prize offered in this Giveaway is conditioned upon compliance with any and all federal and state laws and regulations. ANY VIOLATION OF THESE OFFICIAL RULES BY ANY WINNER (AT SPONSOR'S SOLE DISCRETION) WILL RESULT IN SUCH WINNER'S DISQUALIFICATION AS WINNER OF THE GIVEAWAY AND ALL PRIVILEGES AS WINNER WILL BE IMMEDIATELY TERMINATED.

8. Rights Granted by you: By entering this content you understand that Rhoback, anyone acting on behalf of Rhoback, or its respective licensees, successors and assigns will have the right, where permitted by law, without any further notice, review or consent to print, publish, broadcast, distribute, and use, worldwide in any media now known or hereafter in perpetuity and throughout the World, your entry, including, without limitation, the entry and winner's name, portrait, picture, voice, likeness, image or statements about the Giveaway, and biographical information as news, publicity or information and for trade, advertising, public relations and promotional purposes without any further compensation.

9. Terms: Rhoback reserves the right, in its sole discretion to cancel, terminate, modify or suspend the Giveaway should (in its sole discretion) a virus, bugs, non-authorized human intervention, fraud or other causes beyond its control corrupt or affect the administration, security, fairness or proper conduct of the Giveaway. In such case, Rhoback may select the recipients from all eligible entries received prior to and/or after (if appropriate) the action taken by Rhoback. Rhoback reserves the right at its sole discretion to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the Giveaway or website or violates these Terms & Conditions.

Rhoback has the right, in its sole discretion, to maintain the integrity of the Giveaway, to void votes for any reason, including, but not limited to; multiple entries from the same user from different IP addresses; multiple entries from the same computer in excess of that allowed by giveaway rules; or the use of bots, macros or scripts or other technical means for entering. Any attempt by an entrant to deliberately damage any web site or undermine the legitimate operation of the giveaway may be a violation of criminal and civil laws and should such an attempt be made, Rhoback reserves the right to seek damages from any such person to the fullest extent permitted by law.

By entering the Giveaway, you agree to receive email newsletters periodically from Rhoback and their subsidiaries/affiliates. You can opt-out of receiving this communication at any time by clicking the unsubscribe link in the newsletter.

10. Limitation of Liability: By entering you agree to release and hold harmless Rhoback and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers and directors from any liability, illness, injury, death, loss, litigation, claim or damage that may occur, directly or indirectly, whether caused by negligence or not, from (i) such entrant's participation in the giveaway and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof, (ii) technical failures of any kind, including but not limited to the malfunctioning of any computer, cable, network, hardware or software; (iii) the unavailability or inaccessibility of any transmissions or telephone or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Promotion; (v) electronic or human error which may occur in the administration of the Promotion or the processing of entries.

11. Disputes: THIS GIVEAWAY IS GOVERNED BY THE LAWS OF United States AND VA, WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. As a condition of participating in this Giveaway, participant agrees that any and all disputes which cannot be resolved between the parties, and causes of action arising out of or connected with this Giveaway, shall be resolved individually, without resort to any form of class action, exclusively before a court located in VA having jurisdiction. Further, in any such dispute, under no circumstances will participant be permitted to obtain awards for, and hereby waives all rights to claim punitive, incidental, or consequential damages, including reasonable attorneys' fees, other than participant's actual out-of-pocket expenses (i.e. costs associated with entering this Giveaway), and participant further waives all rights to have damages multiplied or increased.

12. Privacy Policy: Information submitted with an entry is subject to the Privacy Policy stated on the Rhoback Web Site. Read the Privacy Policy here: https://support.rhoback.com/en-US/articles/privacy-&-terms-93824.

13. Winners List: For the names of the winners, please contact us at and in the body of the email type 'Please e-mail me the winners' list for the Rhoback Giveaway.

14. Sponsor: The Sponsor of the Giveaway is Rhoback, 375 Greenbrier Drive, Charlottesville, VA, United States;

15. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook, Twitter, Youtube, Pinterest, LinkedIn or Google. You understand that you are providing your information to the owner of this giveaway and not to Facebook, Twitter, Youtube, Pinterest, LinkedIn or Google.

NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT INCREASE THE CHANCES OF WINNING.

SPONSOR: Rhoback Gear Giveaway! is sponsored by Rhoback, 375 Greenbrier Drive, Charlottesville, VA (“Sponsor”).

1. Eligibility: Giveaway (the "Giveaway") is open only to those who sign up at the online giveaway page and who are at least 18+ years old at the time of entry. The giveaway is open to the legal residents of any one (1) of the (50) United States, the District of Columbia, or Puerto Rico and is void where prohibited by law. Employees of Rhoback (the "Sponsor"), their respective affiliates, subsidiaries, advertising and promotion agencies, suppliers and their immediate family members and/or those living in the same household of each are not eligible to participate in the Giveaway. The Giveaway is subject to all applicable federal, state and local laws and regulations. Void where prohibited.

2. Agreement to Rules: By participating, you agree to be fully unconditionally bound by these Rules, and you represent and warrant that you meet the eligibility requirements set forth herein. In addition, you agree to accept the decisions of Rhoback, as final and binding as it relates to the content. The Giveaway is subject to all applicable federal, state and local laws.

3. Giveaway Period: Entries will be accepted online starting on or about Feb 23, 2024 at 12:00 AM and ending April 6, 2024 at 11:59 PM. All online entries must be received by April 6, 2024 at 11:59 PM. All times are (GMT-05:00) Eastern Time (US & Canada).

4. How to Enter: The Giveaway must be entered by submitting an entry using the online form provided on Facebook. The entry must fulfill all giveaway requirements, as specified, to be eligible to win a prize. Entries that are not complete or do not adhere to the rules or specifications may be disqualified at the sole discretion of Rhoback. You may enter only once and you must fill in the information requested. You may not enter more times than indicated by using multiple e-mail addresses, identities or devices in an attempt to circumvent the rules. If you use fraudulent methods or otherwise attempt to circumvent the rules your submission may be removed from eligibility at the sole discretion of Rhoback.

5. Prizes: The approximate retail value of all prizes is $692. The prizes are: One (1) $500 Rhoback E-Gift Card AND One (1) Fleet Navy Jogger Set. Released Parties are not responsible for and winners will not receive the difference between the actual value of the prize at the time of redemption and the stated ARV in these Official Rules or in any promotion-related materials. You are not guaranteed to win a prize and your chance of winning is dependent on the total number of eligible entries received. Actual/appraised value may differ at time of prize award. The specifics of the prize shall be solely determined by the Sponsor. No cash or other prize substitution permitted except at Sponsor's discretion. The prize is nontransferable. Any and all prize related expenses, including without limitation any and all federal, state, and local taxes shall be the sole responsibility of the winner. No substitution of prize or transfer/assignment of prize to others or request for the cash equivalent by winners is permitted. Acceptance of prize constitutes permission for Rhoback to use winner's name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law.

6. Odds: The odds of winning depend on the number of eligible entries received.

7. Winner selection and notification: Winners of the Giveaway will be selected in a random drawing under the supervision of the Sponsor. Winners will be notified via e-mail to the e-mail address they entered the Giveaway with within five (5) days following the winner selection. Rhoback shall have no liability for a winner's failure to receive notices due to winners' spam, junk e-mail or other security settings or for winners' provision of incorrect or otherwise non-functioning contact information. If the selected winner cannot be contacted, is ineligible, fails to claim the prize within 15 days from the time award notification was sent, or fails to timely return a completed and executed declaration and releases as required, prize may be forfeited and an alternate winner selected. The receipt by winner of the prize offered in this Giveaway is conditioned upon compliance with any and all federal and state laws and regulations. ANY VIOLATION OF THESE OFFICIAL RULES BY ANY WINNER (AT SPONSOR'S SOLE DISCRETION) WILL RESULT IN SUCH WINNER'S DISQUALIFICATION AS WINNER OF THE GIVEAWAY AND ALL PRIVILEGES AS WINNER WILL BE IMMEDIATELY TERMINATED.

8. Rights Granted by you: By entering this content you understand that Rhoback, anyone acting on behalf of Rhoback, or its respective licensees, successors and assigns will have the right, where permitted by law, without any further notice, review or consent to print, publish, broadcast, distribute, and use, worldwide in any media now known or hereafter in perpetuity and throughout the World, your entry, including, without limitation, the entry and winner's name, portrait, picture, voice, likeness, image or statements about the Giveaway, and biographical information as news, publicity or information and for trade, advertising, public relations and promotional purposes without any further compensation.

9. Terms: Rhoback reserves the right, in its sole discretion to cancel, terminate, modify or suspend the Giveaway should (in its sole discretion) a virus, bugs, non-authorized human intervention, fraud or other causes beyond its control corrupt or affect the administration, security, fairness or proper conduct of the Giveaway. In such case, Rhoback may select the recipients from all eligible entries received prior to and/or after (if appropriate) the action taken by Rhoback. Rhoback reserves the right at its sole discretion to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the Giveaway or website or violates these Terms & Conditions.

Rhoback has the right, in its sole discretion, to maintain the integrity of the Giveaway, to void votes for any reason, including, but not limited to; multiple entries from the same user from different IP addresses; multiple entries from the same computer in excess of that allowed by giveaway rules; or the use of bots, macros or scripts or other technical means for entering. Any attempt by an entrant to deliberately damage any web site or undermine the legitimate operation of the giveaway may be a violation of criminal and civil laws and should such an attempt be made, Rhoback reserves the right to seek damages from any such person to the fullest extent permitted by law.

By entering the Giveaway, you agree to receive email newsletters periodically from Rhoback and their subsidiaries/affiliates. You can opt-out of receiving this communication at any time by clicking the unsubscribe link in the newsletter.

10. Limitation of Liability: By entering you agree to release and hold harmless Rhoback and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers and directors from any liability, illness, injury, death, loss, litigation, claim or damage that may occur, directly or indirectly, whether caused by negligence or not, from (i) such entrant's participation in the giveaway and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof, (ii) technical failures of any kind, including but not limited to the malfunctioning of any computer, cable, network, hardware or software; (iii) the unavailability or inaccessibility of any transmissions or telephone or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Promotion; (v) electronic or human error which may occur in the administration of the Promotion or the processing of entries.

11. Disputes: THIS GIVEAWAY IS GOVERNED BY THE LAWS OF United States AND VA, WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. As a condition of participating in this Giveaway, participant agrees that any and all disputes which cannot be resolved between the parties, and causes of action arising out of or connected with this Giveaway, shall be resolved individually, without resort to any form of class action, exclusively before a court located in VA having jurisdiction. Further, in any such dispute, under no circumstances will participant be permitted to obtain awards for, and hereby waives all rights to claim punitive, incidental, or consequential damages, including reasonable attorneys' fees, other than participant's actual out-of-pocket expenses (i.e. costs associated with entering this Giveaway), and participant further waives all rights to have damages multiplied or increased.

12. Privacy Policy: Information submitted with an entry is subject to the Privacy Policy stated on the Rhoback Web Site. Read the Privacy Policy here: https://support.rhoback.com/en-US/articles/privacy-&-terms-93824.

13. Winners List: For the names of the winners, please contact us at and in the body of the email type 'Please e-mail me the winners' list for the Rhoback Giveaway.

14. Sponsor: The Sponsor of the Giveaway is Rhoback, 375 Greenbrier Drive, Charlottesville, VA, United States;

15. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook, Twitter, Youtube, Pinterest, LinkedIn or Google. You understand that you are providing your information to the owner of this giveaway and not to Facebook, Twitter, Youtube, Pinterest, LinkedIn or Google.

NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT INCREASE THE CHANCES OF WINNING.

SPONSOR: Rhoback Gear Giveaway! is sponsored by Rhoback, 375 Greenbrier Drive, Charlottesville, VA (“Sponsor”).

1. Eligibility: Giveaway (the "Giveaway") is open only to those who sign up at the online giveaway page and who are at least 18+ years old at the time of entry. The giveaway is open to the legal residents of any one (1) of the (50) United States, the District of Columbia, or Puerto Rico and is void where prohibited by law. Employees of Rhoback (the "Sponsor"), their respective affiliates, subsidiaries, advertising and promotion agencies, suppliers and their immediate family members and/or those living in the same household of each are not eligible to participate in the Giveaway. The Giveaway is subject to all applicable federal, state and local laws and regulations. Void where prohibited.
2. Agreement to Rules: By participating, you agree to be fully unconditionally bound by these Rules, and you represent and warrant that you meet the eligibility requirements set forth herein. In addition, you agree to accept the decisions of Rhoback, as final and binding as it relates to the content. The Giveaway is subject to all applicable federal, state and local laws.
3. Giveaway Period: Entries will be accepted online starting on or about May 24, 2024 at 12:00 AM and ending July 1, 2024 at 11:59 PM. All online entries must be received by July 1, 2024 at 11:59 PM. All times are (GMT-05:00) Eastern Time (US & Canada).
4. How to Enter: The Giveaway must be entered by submitting an entry using the online form provided on Facebook. The entry must fulfill all giveaway requirements, as specified, to be eligible to win a prize. Entries that are not complete or do not adhere to the rules or specifications may be disqualified at the sole discretion of Rhoback. You may enter only once and you must fill in the information requested. You may not enter more times than indicated by using multiple e-mail addresses, identities or devices in an attempt to circumvent the rules. If you use fraudulent methods or otherwise attempt to circumvent the rules your submission may be removed from eligibility at the sole discretion of Rhoback.
5. Prizes: The approximate retail value of all prizes is $558. The prizes are: One (1) $500 Rhoback E-Gift Card AND One (1) Sunrise Active Short - Midnight Black. Released Parties are not responsible for and winners will not receive the difference between the actual value of the prize at the time of redemption and the stated ARV in these Official Rules or in any promotion-related materials. You are not guaranteed to win a prize and your chance of winning is dependent on the total number of eligible entries received. Actual/appraised value may differ at time of prize award. The specifics of the prize shall be solely determined by the Sponsor. No cash or other prize substitution permitted except at Sponsor's discretion. The prize is nontransferable. Any and all prize related expenses, including without limitation any and all federal, state, and local taxes shall be the sole responsibility of the winner. No substitution of prize or transfer/assignment of prize to others or request for the cash equivalent by winners is permitted. Acceptance of prize constitutes permission for Rhoback to use winner's name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law.
6. Odds: The odds of winning depend on the number of eligible entries received.
7. Winner selection and notification: Winners of the Giveaway will be selected in a random drawing under the supervision of the Sponsor. Winners will be notified via e-mail to the e-mail address they entered the Giveaway with within five (5) days following the winner selection. Rhoback shall have no liability for a winner's failure to receive notices due to winners' spam, junk e-mail or other security settings or for winners' provision of incorrect or otherwise non-functioning contact information. If the selected winner cannot be contacted, is ineligible, fails to claim the prize within 15 days from the time award notification was sent, or fails to timely return a completed and executed declaration and releases as required, prize may be forfeited and an alternate winner selected. The receipt by winner of the prize offered in this Giveaway is conditioned upon compliance with any and all federal and state laws and regulations. ANY VIOLATION OF THESE OFFICIAL RULES BY ANY WINNER (AT SPONSOR'S SOLE DISCRETION) WILL RESULT IN SUCH WINNER'S DISQUALIFICATION AS WINNER OF THE GIVEAWAY AND ALL PRIVILEGES AS WINNER WILL BE IMMEDIATELY TERMINATED.
8. Rights Granted by you: By entering this content you understand that Rhoback, anyone acting on behalf of Rhoback, or its respective licensees, successors and assigns will have the right, where permitted by law, without any further notice, review or consent to print, publish, broadcast, distribute, and use, worldwide in any media now known or hereafter in perpetuity and throughout the World, your entry, including, without limitation, the entry and winner's name, portrait, picture, voice, likeness, image or statements about the Giveaway, and biographical information as news, publicity or information and for trade, advertising, public relations and promotional purposes without any further compensation.
9. Terms: Rhoback reserves the right, in its sole discretion to cancel, terminate, modify or suspend the Giveaway should (in its sole discretion) a virus, bugs, non-authorized human intervention, fraud or other causes beyond its control corrupt or affect the administration, security, fairness or proper conduct of the Giveaway. In such case, Rhoback may select the recipients from all eligible entries received prior to and/or after (if appropriate) the action taken by Rhoback. Rhoback reserves the right at its sole discretion to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the Giveaway or website or violates these Terms & Conditions.
Rhoback has the right, in its sole discretion, to maintain the integrity of the Giveaway, to void votes for any reason, including, but not limited to; multiple entries from the same user from different IP addresses; multiple entries from the same computer in excess of that allowed by giveaway rules; or the use of bots, macros or scripts or other technical means for entering. Any attempt by an entrant to deliberately damage any web site or undermine the legitimate operation of the giveaway may be a violation of criminal and civil laws and should such an attempt be made, Rhoback reserves the right to seek damages from any such person to the fullest extent permitted by law.
By entering the Giveaway, you agree to receive email newsletters periodically from Rhoback and their subsidiaries/affiliates. You can opt-out of receiving this communication at any time by clicking the unsubscribe link in the newsletter.
10. Limitation of Liability: By entering you agree to release and hold harmless Rhoback and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers and directors from any liability, illness, injury, death, loss, litigation, claim or damage that may occur, directly or indirectly, whether caused by negligence or not, from (i) such entrant's participation in the giveaway and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof, (ii) technical failures of any kind, including but not limited to the malfunctioning of any computer, cable, network, hardware or software; (iii) the unavailability or inaccessibility of any transmissions or telephone or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Promotion; (v) electronic or human error which may occur in the administration of the Promotion or the processing of entries.
11. Disputes: THIS GIVEAWAY IS GOVERNED BY THE LAWS OF United States AND VA, WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. As a condition of participating in this Giveaway, participant agrees that any and all disputes which cannot be resolved between the parties, and causes of action arising out of or connected with this Giveaway, shall be resolved individually, without resort to any form of class action, exclusively before a court located in VA having jurisdiction. Further, in any such dispute, under no circumstances will participant be permitted to obtain awards for, and hereby waives all rights to claim punitive, incidental, or consequential damages, including reasonable attorneys' fees, other than participant's actual out-of-pocket expenses (i.e. costs associated with entering this Giveaway), and participant further waives all rights to have damages multiplied or increased.
12. Privacy Policy: Information submitted with an entry is subject to the Privacy Policy stated on the Rhoback Web Site. Read the Privacy Policy here: https://rhoback.com/pages/privacy-policy.
13. Winners List: For the names of the winners, please contact us at and in the body of the email type 'Please e-mail me the winners' list for the Rhoback Giveaway.
14. Sponsor: The Sponsor of the Giveaway is Rhoback, 375 Greenbrier Drive, Charlottesville, VA, United States;
15. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook, Twitter, Youtube, Pinterest, LinkedIn or Google. You understand that you are providing your information to the owner of this giveaway and not to Facebook, Twitter, Youtube, Pinterest, LinkedIn or Google.


NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT INCREASE THE CHANCES OF WINNING.

SPONSOR: Rhoback Gear Giveaway! is sponsored by Rhoback, 375 Greenbrier Drive, Charlottesville, VA (“Sponsor”).

1. Eligibility: Giveaway (the "Giveaway") is open only to those who sign up at the online giveaway page and who are at least 18+ years old at the time of entry. The giveaway is open to the legal residents of any one (1) of the (50) United States, the District of Columbia, or Puerto Rico and is void where prohibited by law. Employees of Rhoback (the "Sponsor"), their respective affiliates, subsidiaries, advertising and promotion agencies, suppliers and their immediate family members and/or those living in the same household of each are not eligible to participate in the Giveaway. The Giveaway is subject to all applicable federal, state and local laws and regulations. Void where prohibited.
2. Agreement to Rules: By participating, you agree to be fully unconditionally bound by these Rules, and you represent and warrant that you meet the eligibility requirements set forth herein. In addition, you agree to accept the decisions of Rhoback, as final and binding as it relates to the content. The Giveaway is subject to all applicable federal, state and local laws.
3. Giveaway Period: Entries will be accepted online starting on or about May 24, 2024 at 12:00 AM and ending July 1, 2024 at 11:59 PM. All online entries must be received by July 1, 2024 at 11:59 PM. All times are (GMT-05:00) Eastern Time (US & Canada).
4. How to Enter: The Giveaway must be entered by submitting an entry using the online form provided on Facebook. The entry must fulfill all giveaway requirements, as specified, to be eligible to win a prize. Entries that are not complete or do not adhere to the rules or specifications may be disqualified at the sole discretion of Rhoback. You may enter only once and you must fill in the information requested. You may not enter more times than indicated by using multiple e-mail addresses, identities or devices in an attempt to circumvent the rules. If you use fraudulent methods or otherwise attempt to circumvent the rules your submission may be removed from eligibility at the sole discretion of Rhoback.
5. Prizes: The approximate retail value of all prizes is $588. The prizes are: One (1) $500 Rhoback E-Gift Card AND One (1) Medley Swim Trunk Oasis - Admiral Navy. Released Parties are not responsible for and winners will not receive the difference between the actual value of the prize at the time of redemption and the stated ARV in these Official Rules or in any promotion-related materials. You are not guaranteed to win a prize and your chance of winning is dependent on the total number of eligible entries received. Actual/appraised value may differ at time of prize award. The specifics of the prize shall be solely determined by the Sponsor. No cash or other prize substitution permitted except at Sponsor's discretion. The prize is nontransferable. Any and all prize related expenses, including without limitation any and all federal, state, and local taxes shall be the sole responsibility of the winner. No substitution of prize or transfer/assignment of prize to others or request for the cash equivalent by winners is permitted. Acceptance of prize constitutes permission for Rhoback to use winner's name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law.
6. Odds: The odds of winning depend on the number of eligible entries received.
7. Winner selection and notification: Winners of the Giveaway will be selected in a random drawing under the supervision of the Sponsor. Winners will be notified via e-mail to the e-mail address they entered the Giveaway with within five (5) days following the winner selection. Rhoback shall have no liability for a winner's failure to receive notices due to winners' spam, junk e-mail or other security settings or for winners' provision of incorrect or otherwise non-functioning contact information. If the selected winner cannot be contacted, is ineligible, fails to claim the prize within 15 days from the time award notification was sent, or fails to timely return a completed and executed declaration and releases as required, prize may be forfeited and an alternate winner selected. The receipt by winner of the prize offered in this Giveaway is conditioned upon compliance with any and all federal and state laws and regulations. ANY VIOLATION OF THESE OFFICIAL RULES BY ANY WINNER (AT SPONSOR'S SOLE DISCRETION) WILL RESULT IN SUCH WINNER'S DISQUALIFICATION AS WINNER OF THE GIVEAWAY AND ALL PRIVILEGES AS WINNER WILL BE IMMEDIATELY TERMINATED.
8. Rights Granted by you: By entering this content you understand that Rhoback, anyone acting on behalf of Rhoback, or its respective licensees, successors and assigns will have the right, where permitted by law, without any further notice, review or consent to print, publish, broadcast, distribute, and use, worldwide in any media now known or hereafter in perpetuity and throughout the World, your entry, including, without limitation, the entry and winner's name, portrait, picture, voice, likeness, image or statements about the Giveaway, and biographical information as news, publicity or information and for trade, advertising, public relations and promotional purposes without any further compensation.
9. Terms: Rhoback reserves the right, in its sole discretion to cancel, terminate, modify or suspend the Giveaway should (in its sole discretion) a virus, bugs, non-authorized human intervention, fraud or other causes beyond its control corrupt or affect the administration, security, fairness or proper conduct of the Giveaway. In such case, Rhoback may select the recipients from all eligible entries received prior to and/or after (if appropriate) the action taken by Rhoback. Rhoback reserves the right at its sole discretion to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the Giveaway or website or violates these Terms & Conditions.
Rhoback has the right, in its sole discretion, to maintain the integrity of the Giveaway, to void votes for any reason, including, but not limited to; multiple entries from the same user from different IP addresses; multiple entries from the same computer in excess of that allowed by giveaway rules; or the use of bots, macros or scripts or other technical means for entering. Any attempt by an entrant to deliberately damage any web site or undermine the legitimate operation of the giveaway may be a violation of criminal and civil laws and should such an attempt be made, Rhoback reserves the right to seek damages from any such person to the fullest extent permitted by law.
By entering the Giveaway, you agree to receive email newsletters periodically from Rhoback and their subsidiaries/affiliates. You can opt-out of receiving this communication at any time by clicking the unsubscribe link in the newsletter.
10. Limitation of Liability: By entering you agree to release and hold harmless Rhoback and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers and directors from any liability, illness, injury, death, loss, litigation, claim or damage that may occur, directly or indirectly, whether caused by negligence or not, from (i) such entrant's participation in the giveaway and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof, (ii) technical failures of any kind, including but not limited to the malfunctioning of any computer, cable, network, hardware or software; (iii) the unavailability or inaccessibility of any transmissions or telephone or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Promotion; (v) electronic or human error which may occur in the administration of the Promotion or the processing of entries.
11. Disputes: THIS GIVEAWAY IS GOVERNED BY THE LAWS OF United States AND VA, WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. As a condition of participating in this Giveaway, participant agrees that any and all disputes which cannot be resolved between the parties, and causes of action arising out of or connected with this Giveaway, shall be resolved individually, without resort to any form of class action, exclusively before a court located in VA having jurisdiction. Further, in any such dispute, under no circumstances will participant be permitted to obtain awards for, and hereby waives all rights to claim punitive, incidental, or consequential damages, including reasonable attorneys' fees, other than participant's actual out-of-pocket expenses (i.e. costs associated with entering this Giveaway), and participant further waives all rights to have damages multiplied or increased.
12. Privacy Policy: Information submitted with an entry is subject to the Privacy Policy stated on the Rhoback Web Site. Read the Privacy Policy here: https://rhoback.com/pages/privacy-policy.
13. Winners List: For the names of the winners, please contact us at and in the body of the email type 'Please e-mail me the winners' list for the Rhoback Giveaway.
14. Sponsor: The Sponsor of the Giveaway is Rhoback, 375 Greenbrier Drive, Charlottesville, VA, United States;
15. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook, Twitter, Youtube, Pinterest, LinkedIn or Google. You understand that you are providing your information to the owner of this giveaway and not to Facebook, Twitter, Youtube, Pinterest, LinkedIn or Google.


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