FAQs
Need some more help? Get in touch with our team by filling out our Contact Form.
Our team is available Monday-Friday, 9:00am-5:00pm EDT via Live Chat and Email. We don't have a phone line available at this time, but would be happy to help you through one of our other points of contact!
Holiday Season Policies
At Rhoback, we're all about keeping our customers happy with their gear. That's why we offer free shipping on all returns and exchanges for orders within the U.S. - no hassle, no worries. If you purchased during the holiday season (November 1st - December 25th), we offer an extended return window. If you're not happy with your gear, just return it within 60 days of delivery for a full refund, credit, or size swap for the same product. The item must be returned unworn, unwashed, and have your receipt of purchase.
Ready to return or exchange? Click here to kick off the process. Just as a heads-up: initial shipping costs aren't refundable, as these funds are used to purchase the shipping label for your original order.
When it comes to exchanges, they're treated as a size swap for the same product. If you're eyeing something different, a difference in price might come into play. In this case, you are able to pay for the cost difference right in the portal.
Struggling to find the details for your gift return? No problem! Just select "Gift Returns (No Order Number)" at the bottom of the Returns Portal Page and click on "Don't have your order information?". Enter the details you have, submit the form, and our team will get back to you shortly to assist.
To request a return or exchange, please click here to begin.
We have multiple shipping methods to choose from, which you can see in detail below.
Please note: all orders may have an extended fulfillment window during the holiday season, in which the method purchased will be applied after the product has been picked up from our fulfillment center. Orders placed on a Friday will not ship until the next business week - Monday-Friday.
FREE SHIPPING
We offer complimentary Standard Shipping for all orders with a subtotal over $150.00. Free shipping applies to domestic shipping only.
Please note that the free shipping offer might not be combined with any other promotions or discounts. Additionally, this offer is subject to certain restrictions and limitations.
STANDARD SHIPPING - 5-12 Business days in transit
Standard Shipping is available for a flat rate of $5.00. All orders with Standard Shipping will be shipped via United States Postal Service (USPS) First-Class or Priority Mail.
GROUND - 5-7 business Days in transit
Ground Shipping is available for a flat rate of $16.00.
2-DAY SHIPPING - 2 business days in transit*
2-Day Shipping is available for a flat rate of $24.00. All orders with 2-Day Shipping will be shipped via the carrier that can deliver within 2 business days.
NEXT DAY SHIPPING - 1 business day in transit*
Next Day Shipping is available for a flat rate of $45.00. All orders with Next Day Shipping will be shipped via the carrier that can deliver within 1 business day.
INTERNATIONAL SHIPPING
International Shipping is available for a flat rate of $24.00. All International orders will be shipped via United States Postal Service (USPS) First-Class or Priority Mail.
Customs/VAT Tax will automatically calculated in your cart at checkout, and must be paid at time of purchase in order to receive shipment. Customs/VAT tax rates are dictated by the destination country.
*Expedited orders CANNOT ship to PO Boxes, if you'd prefer to ship to a PO Box, we'd recommend Standard or Ground Shipping.
NOTE: BUSINESS DAYS ARE MONDAY THROUGH FRIDAY AND DO NOT INCLUDE WEEKENDS (SATURDAY OR SUNDAY). WE ARE NOT ABLE TO UPGRADE SHIPPING AFTER ORDER PLACEMENT.
Thank you so much for choosing us for your gifting this year!
During the holiday season, we may have an extended fulfillment window due to a high influx of orders. That being said, Our team is hustling to get all orders fulfilled as quickly as they can!
We really appreciate your patience and understanding as our fulfillment crew works hard to get your order out the door during this busy time.
Unfortunately, during high volume periods, we do not have the ability to make changes to an order once your order is submitted at checkout. These changes include:
- Product changes (size, style, product type, quantity etc)
- Shipping speed updates
- Shipping address updates
If your order is already fulfilled once our team gets to your ticket, we would recommend placing a second order with the correct items, shipping speed, or shipping address required. We would be happy to help with a shipping label to return the original package, or you're welcome to process a return for the original order in our Returns Portal here.
If your order has not been fulfilled once our team gets to your ticket, we will do our best to cancel the order in the queue and issue a full refund to your original payment method, so that you can place a new order with the correct items, shipping speed, or shipping address required.
If you need to swap something out, we offer an extended return/exchange window of 60 days for all purchases made between November 1st-December 25th, just head to our Returns Portal here.
Please note, Rhoback reserves the right to cancel and refund an order at any time due to fraudulent activity or activity of the sort.
Thank you so much for considering us for your gifting this year!
We want to make sure you receive your gifts in time, so we have set the below tentative deadlines for holiday shipping. Please note that these deadlines are subject to change due to carrier delays and holiday volume.
To receive orders by 12/24/2024, please order by:
Tues. 12/17 for Standard/Ground Shipping
Thurs. 12/19 by Noon ET for 2-Day Shipping
Sat. 12/21 by Noon ET for Next Day Shipping
During our Black Friday/Cyber Monday sale, all discounts are automatically applied at checkout, so there’s no need to use a discount code! Since these discounts are sitewide, additional discount codes cannot be combined with the sale pricing during this time.
Returns & Exchanges
At Rhoback, we're all about keeping our customers happy with their gear. That's why we offer free shipping on all returns and exchanges for orders within the U.S. - no hassle, no worries. If you're not happy with your gear, just return it within 30 days of delivery for a full refund, credit, or size swap for the same product. The item must be returned unworn, unwashed, with all original packaging and your receipt of purchase.
Ready to return or exchange? Click here to kick off the process. Just as a heads-up: initial shipping costs aren't refundable, as these funds are used to purchase the shipping label for your original order.
When it comes to exchanges, they're treated as a size swap for the same product. If you're eyeing something different, a difference in price might come into play. In this case, you are able to pay for the cost difference right in the portal.
Any products marked as "Final Sale" are ineligible for Return or Exchange. Final sale items will be marked clearly during check out. Custom order purchases are final, and we are unable to accept returns or exchanges on customized items.
To request a return or exchange, please click here to begin.
To initiate a return or exchange, please use our online return portal. You'll enter your order number and shipping zip code to begin, and at the end, you'll be able to print a prepaid return label.
To request a return or exchange, please click here to begin.
After filling out the Return/Exchange form, a copy of your free return label will be automatically emailed to you so you can access it again later. If you cannot find the emailed return label in your inbox, feel free to reach out to [email protected] and we can resend the label to you.
If you do not have a printer, you may also opt for a QR Code to provide for USPS to scan and print the label for you!
Right now, Rhoback can't generate return labels for postal carriers outside the U.S. - we're sorry for the hassle! This means we can't offer free returns or exchanges internationally for the time being.
If you're an international customer and need to make a return, please process your return at our returns portal here. Once you submit the return, you'll be provided the address to ship the items back to.
Once received and inspected, we will help action the return for you!
We appreciate your understanding and are working on ways to make this easier for our global community!
An Instant Exchange is a way for you to reserve for the new exchange item to be shipped out to you before the original item has been received by our returns team. If you opt for an Instant Exchange, you'll need to enter your credit card information, and we'll set up your new order right away. Our returns portal will place a temporary hold on your card for the cost of the new product, and once the original item is on its way back to us, that hold will be lifted. If the returned item isn't in transit within 14 days, your card will be charged for the new product.
Please note, the hold is only a pending charge, and does not officially post until after the 14-day timeframe has passed. If after 14 days the return item has not been marked as "in-transit", our system will charge the card.
Customers that do not want the hold on their card or are not interested in an Instant Exchange can choose to do a regular exchange without adding card information. Customers doing a regular exchange that includes Shop Now and an upsell amount will still need their card to pay the difference.
If you received a gift that you'd like to return or exchange, please visit: https://returns.rhoback.com/#/gift
When you get to the page, you'll want to select that you do not have order information so that you can fill out the form without the original purchaser being notified.
Please let us know if you need further assistance by contacting us here.
Final sale items will be marked clearly during check out. As a heads up: these purchases are final and cannot be returned or exchanged. Make sure you're all set before you click "buy" - we want to keep you excited for your purchase!
Nervous on sizing or finalizing that final sale purchase? Get in touch with our team here, we'd be happy to help!
Once your items are received by our Returns team, it can take up to 5 business days to process your return and issue a refund or exchange.
Thanks so much for your patience while we get this sorted! If it’s been more than 5 business days and you haven’t seen your refund yet, feel free to reach out to our team here, and we’ll be happy to help.
Shipping & Delivery
When your order ships, you’ll receive a shipping confirmation email containing a tracking number provided by the carrier. The tracking number will include a direct link to the carrier’s tracking portal, where you’ll be able to see a detailed summary of your package’s progress. Please note, you may receive your order in multiple shipments, if this is the case, you will receive separate confirmation emails with additional tracking numbers/links.
All orders leave our facility the day the label is created. Please allow up to 48 hours for your tracking number to begin updating with your order’s progress.
Please note, delivery dates are just estimates provided by the shipping carrier and are not definitive of an actual delivery date unless the status is “Out for Delivery.”
We have multiple shipping methods to choose from, which you can see in detail below.
Please note: all orders have a fulfillment time of 1-2 business days, in which the method purchased will be applied after the product has been picked up from our fulfillment center. Orders placed on a Friday will not ship until the next business day - Monday or Tuesday.
FREE SHIPPING
We offer complimentary Standard Shipping for all orders with a subtotal over $150.00. Free shipping applies to domestic shipping only.
Please note that the free shipping offer might not be combined with any other promotions or discounts. Additionally, this offer is subject to certain restrictions and limitations.
STANDARD SHIPPING - 5-12 Business days in transit
Standard Shipping is available for a flat rate of $5.00. All orders with Standard Shipping will be shipped via United States Postal Service (USPS) First-Class or Priority Mail.
GROUND - 5-7 business Days in transit
Ground Shipping is available for a flat rate of $16.00.
2-DAY SHIPPING - 2 business days in transit*
2-Day Shipping is available for a flat rate of $24.00. All orders with 2-Day Shipping will be shipped via the carrier that can deliver within 2 business days.
NEXT DAY SHIPPING - 1 business day in transit*
Next Day Shipping is available for a flat rate of $45.00. All orders with Next Day Shipping will be shipped via the carrier that can deliver within 1 business day.
INTERNATIONAL SHIPPING
International Shipping is available for a flat rate of $24.00. All International orders will be shipped via United States Postal Service (USPS) First-Class or Priority Mail.
Customs/VAT Tax will automatically calculated in your cart at checkout, and must be paid at time of purchase in order to receive shipment. Customs/VAT tax rates are dictated by the destination country.
*Expedited orders CANNOT ship to PO Boxes, if you'd prefer to ship to a PO Box, we'd recommend Standard or Ground Shipping.
NOTE: BUSINESS DAYS ARE MONDAY THROUGH FRIDAY AND DO NOT INCLUDE WEEKENDS (SATURDAY OR SUNDAY). WE ARE NOT ABLE TO UPGRADE SHIPPING AFTER ORDER PLACEMENT.
Enter the wrong address at checkout? Shoot us a message here ASAP to request an update.
Once the order's been fulfilled or the label's created, we can't change the shipping address. If you notice a mistake, get in touch pronto with your order number and the correct address. We'll do our best to sort it out, but we cannot make any guarantee's that we will be able to make the change.
NOTE: USPS and UPS charge a fee for redirecting packages that are already in transit; should you require an address change or package redirect, you'll need to contact USPS or UPS directly, with your tracking number, for further assistance.
Quick Checkout options will auto-fill your name and address details, so please be sure to update the address accordingly on your Quick Checkout account before purchasing.
If you're seeing a message on your tracking page that reads: "In transit, arriving late," this is not a cause for concern!
Typically, this message will display if your package is currently waiting to be sorted through a distribution center. If your order happens to be sent to a major hub (i.e. a distribution center in a large city), it may take longer to process due to a higher volume of packages.
If your package takes longer than one week/seven business days to update from it's current status, please reach out to our customer service team here.
We’re so sorry to hear that you received the wrong item in your order! No worries—just report the issue to our team here, and we’ll get it sorted out for you.
Be sure to include a photo of the item(s) you received and the name of the missing item(s). Also, double-check the package for any notes or packing slips that might mention if the rest of your order was shipped separately.
While we can’t always guarantee a replacement due to stock availability, we’ll do everything we can to make it right!
We’re sorry to hear your item(s) arrived damaged, and we’d love to help make things right!
Just reach out to our team here with some photos of the damaged item(s), and we’ll take care of the rest.
While we can’t always guarantee an exact replacement due to stock availability, we’ll do everything we can to sort it out for you!
Did your package say it was delivered but hasn't shown up? No worries - sometimes carriers mark packages as delivered prematurely. We recommend giving it 24-48 hours for your package to appear, as it might just be delayed.
If it still hasn't turned up after 48 hours, reach out to our team here, and we'll take the next steps to help you track it down.
We’re so sorry about the missing items and would love to get this sorted out for you ASAP!
Please reach out to our team here with photos of the packaging, shipping label, and the items you did receive. Our team will be in touch to help right away.
*Heads up—sometimes orders are shipped in separate packages. If that’s the case, the missing items should arrive within a couple of days of the original shipment. Reach out at the link above, and we’ll confirm everything for you!
Products & Sizing
At Rhoback, we promise to provide high-quality, long-lasting performance apparel. Quality is in our DNA, and it’s what keeps the Rhoback Community coming back for more.
While we pride ourselves on providing long-lasting products, our Quality Promise covers manufacturing discrepancies or defects only, along with any unusual damage that was not caused by external factors. We do not cover damage due to natural wear & tear/accidental damage due to external factors or not following proper care instructions, fit, or preference.
Natural aging that is not covered includes pilling of the fabric, loosening of threads after extended use, stains/discoloration due to improper care, or holes/fabric damage due to contact with sharp objects. If you’d like to read on best care practices for your product, please reference our care recommendations here.
Our Quality Promise does not act as an official warranty and does not replace the standard return policy. As always, if you are not satisfied with your Rhoback gear, we offer free returns and exchanges within 30 days of purchase. The products must be unwashed and unworn with original tags still attached.
If you have any questions on the above or experienced a manufacturing defect, please reach out to our team here.
In general, Rhoback products run true to size. Our products are designed to be worn tucked or untucked for versatility, so they may be cut slightly smaller than competing brands, to avoid that "baggy" appearance.
Size guides are available on each product page. Please note, our size guides are based on body measurements, rather than garment measurements, to ensure accurate fit.
For further fit assistance, feel free to reach out to our customer service team here.
BEST PRACTICES
Rhoback gear is low-maintenance, but to keep it performing at its best, we have some care tips below:
- Machine wash cold with like-colors inside out: This helps prevent pilling and snagging. Our gear is made from polyester and nylon, which are "short fibers" and can be more sensitive to abrasion or sharp objects. turning items inside out also protects the silicone heat seal ridge and dog logo from cracking or peeling.
- Air dry or tumble dry on low: No worries about shrinking - your gear will stay in top shape!
- Masks: for the best care, air-dry your masks to keep their shape and prevent the wire in the upper seam from twisting or breaking.
- Soft structured hats (i.e. The Poly, The Molly, The Block Poly, The Namesake, beanies): These are machine washable. For all other hats, stick to hand washing or spot cleaning for best results.
- Avoid any rough abrasion and sharp objects: Our products are made from "short-fiber" fabrics like polyester, nylon, and spandex, which are more delicate than "long-fiber" fabrics like silk. Keep them away from abrasive surfaces like brick, velcro, or concrete to prevent damage.
We're thrilled to partner with multiple universities in our Gameday Collection and are excited to expand our lineup! While we can't reveal details about future university partnerships or releases, we can confirm that we're actively working on growing our collection.
You're welcome to enter in your request on our suggestion form here. All entries there will be directly sent to our production team!
If you'd like to stay in the loop with our new releases and updates, sign up for our email newsletter at the bottom of our homepage here.
Rhoback releases and restocks on the site happen about 3 times per week, depending on the season. Our holiday and limited edition drops are only released once a year, but we always have fresh styles coming your way.
To stay in the loop for restocks, you can sign up for our main email list at the bottom of our website, or if you're eyeing a certain item, you can sign up to be notified when it's back in stock on the product page. Just head to the product page, choose your size, and click on the "Notify Me When Available" link about the "Sold Out" button. You'll get a heads-up as soon as your size is back in stock, so you can snag it before it's gone!
Our products are designed in house at our headquarters in Charlottesville, VA, and manufactured in South Korea & Vietnam. We partner with a US hat company who manufacturers some of our hats in the U.S. and some overseas.
When creating the Rhoback brand and designing our performance polo, we spent two years traveling the U.S. and abroad to visit the highest quality manufacturers. We believe our fabrics and the construction of our garments is unmatched across the industry. We invite you to see for yourself!
Great question! Our gear is made from "short-fiber" fabrics like polyester, nylon, and spandex, giving it that perfect mix of performance and comfort. Each item has a slightly different fabric blend, which you can check out on its product page for all the details.
Discounts & Promotions
WELCOME!
Thank you for your interest in Rhoback! All new customers can receive a first-time customer discount when you sign up for emails on our homepage on the pop-up or in the bottom footer menu of the website. Thanks for your support!
Please note, discounts cannot be combined with any other sales or promotions on rhoback.com.
If you need further assistance, or forgot to apply your new customer discount, please reach out to us here.
Thank you for your service!
We're proud to offer a 15% discount for active duty military, veterans, and first responders (Firefighters, Police, EMTs).
To ensure your discount, we require verification through ID.me at checkout - no need to send photos or scans of your government ID. If you don't have an ID.me account, you can sign up here.
To apply your discount code, just pop it into the discount code box at checkout.
If your code isn't working, it might be a one-time use or new-customer discount. The system can only determine your eligibility after all other details - like your email and shipping info - are entered. This means the code could drop off at the end if it's only for first-time purchases.
Also, if the code came from an unauthorized third-party discount site, please note that we aren't affiliated with them and cannot honor codes provided by them.
All discount codes have terms & conditions including but not limited to: new customers only, one-time use only, or for specific eligibility (like codes for contracted athletes that only work with their registered emails.)
Forgot to apply your discount code at checkout? No problem! Just reach out to our customer service team here with your order number and discount code, and we can retroactively apply it for you!
Please note, discounts can only be applied retroactively if the customer meets the requirements of the discount code.
Discounts may not be combined with other codes or sitewide sales.
Rhoback offers a new customer discount through various podcasts, influencers, athletes and our very own Rhoback ambassadors.
Please note, these codes are for new customers only and cannot be used more than once.
Get rewarded for referring new customers to Rhoback!
Rhoback now offers a referral program that offers a discount for both you and a friend who would like to try Rhoback for the first time.
When the new customer you refer makes a purchase of $50+ post-discount, you'll be rewarded with a $20 code for your next purchase.
TERMS & CONDITIONS:
Offer valid for new customers only. Referred friend must be a new customer and not a part of your same household. Offer cannot be combined with any other offers or discounts. Offer cannot be stacked with multiple referral discounts (one $20 coupon per transaction). Excludes sales items and gift cards. Offer can only be redeemed online at rhoback.com and is valid for US customers only. Promo code expires 30 days after received and must be entered upon checkout, using the email address associated with the referral. A $20 reward will only be issued to the advocate when the new customers makes a purchase of $50 or more post-discount.
Ordering
Our team moves fast to get your gear to you ASAP, so once you hit submit, we can't make any changes or cancellations to your order. But no worries - if you need to swap something out, we offer free returns and exchanges within 30 days of purchase.
Just head to our Returns Portal here.
Please note, Rhoback reserves the right to cancel and refund an order at any time due to fraudulent activity or activity of the sort.
It is never our intention to over-sell any products online, but sometimes there can be glitches in the system, and over-selling can happen.
If this happens to you, you'll receive an email from our team in regards to the oversold product, in which they will offer to send you a replacement in another style, store credit to purchase something new, or a full refund to your original payment method.
We accept the below payment methods:
- All major credit cards including Visa, Mastercard, American Express, and Discover.
- Quick checkout options* including Google Pay, Amazon Pay, PayPal, and Apple Pay
- Purchase financing including Shop Pay and Affirm.
- Rhoback store credit or gift card
- Visa/Mastercard/American Express pre-loaded gift cards
Unfortunately, our system does not have the capability to split transactions between different payment methods. However, if you are using a Rhoback Store Gift Card, you'll be able to apply this to your order first, and then pay the remainder with a credit card if there is a difference left over.
*Quick Checkout options will auto-fill your name and address details, so please be sure to update the address accordingly on your Quick Checkout account before purchasing.
We have multiple Quick Checkout options available, including:
- Shop Pay
- Google Pay
- Amazon Pay
- PayPal
- Apple Pay
Quick Checkout options will auto-fill your contact and shipping details, so we recommend updating the shipping address on your quick checkout account before placing your order, as we are unable to assist with address changes once the order has been completed in our system.
Shop Pay is a Quick Checkout method that will automatically log you into your account for any and all websites that use Shopify. If you'd prefer not to pay with this method, be sure to select "log out" at checkout, and you'll be able to check out with the method of your preference.
If you have any questions on the above, please reach out to our team here and we would be happy to help!
AFFIRM/SHOP PAY
We offer payment plans through a financing company called Affirm, in partnership with our website platform, Shop Pay.
Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.
There are no late fees, no prepayment fees, no annual fees, and no fees to open or close your account.
Affirm allows customers to choose a flexible payment plan and loan period that is best suited for your needs.
DOES IT AFFECT MY CREDIT SCORE?
Creating an Affirm account and seeing if you prequalify will not affect your credit score. If you decide to buy with Affirm, these things may affect your credit score: making a purchase with Affirm, your payment history with Affirm, how much credit you've used, and how long you’ve had credit.
For more information visit: https://helpcenter.affirm.com/s/
To contact Affirm with questions regarding your loan, please visit: https://helpcenter.affirm.com/s/contact-us
Purchasing a Gift Card
Applying a Gift Card
To apply your gift card at checkout, please enter your 16-digit code received via email in the box titled "Discount code or gift card" above the subtotal line in your cart:
Custom Orders & Wholesale
Unfortunately, Rhoback doesn't have any storefronts just yet - we're an online-only shop for now.
If you're thinking about trying Rhoback but aren't sure about your perfect size and fit, no worries! We offer free returns and exchanges for all U.S. customers, so you can shop with confidence.
Planning for a big order for a group or event? We've got you covered! Rhoback offers custom embroidery with a minimum order of 12 units. For all the details on how it works and pricing, just fill out our custom order form here. We're excited to help make your event gear awesome!
Frequently Asked Questions:
What kind of customization do you offer?
We offer custom embroidery on a dedicated collection of products with your group/company logo in either embroidered or patch format.
Please note that we are unable to remove our company logo in customization.
Can I return/exchange a custom order?
All custom order purchases are final, and we are unable to accept returns or exchanges on customized items.
Can I use a discount code/promotion on a custom order?
Site-wide sales/promotions and/or discount codes are not applicable for custom orders, and quotes will be shared/confirmed by your dedicated project lead.
Can you ship internationally?
Unfortunately we are only able to support custom orders within the domestic United States at this time.
For now, Rhoback does not sell wholesale or through other channels. If we ever decide to expand our sales channels, we will post the details on our site for your convenience.
Please note, our products are not authorized to be sold through promotional/marketing/ASI distributors, we apologize for any inconvenience this may cause.
If you're looking to get some custom embroidered gear for a business or group event, we've got you covered! Just fill out our custom order form here.
Privacy & Terms
We're sorry to see you go! Please reference one of the below:
To unsubscribe from our Email List, please click here. Once selected, the link with confirm your email and give you the option to fully unsubscribe or adjust your email preferences.
To unsubscribe from our SMS messaging, respond to the text with STOP and you will be removed from the list.
To have your data removed from our system, please fill out the form here.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, you can do that by checking this link: Remove my Personal Information
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - SMS
CONSENT
By entering your phone number on our website and checking the communications box, you consent to receive marketing text messages (e.g., promos, cart reminders) from Rhoback at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available).
ABANDONED CART DISCLOSURE
Rhoback uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
THIRD-PARTY DATA SHARING
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
SECTION 10 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
This website is operated by RHOBACK. Throughout the site, the terms “we”, “us” and “our” refer to RHOBACK. RHOBACK offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall RHOBACK, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless RHOBACK and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 1500 Rugby Ave Charlottesville Virginia US 22903.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Rhoback is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
Accessibility Standards
We have adopted the Web Content Accessibility Guidelines (WCAG) version 2.1, Level AA, as our website's standard. These guidelines are developed by the World Wide Web Consortium (W3C) to provide a comprehensive approach to web accessibility.
Accessibility Features
Alternative Text: We provide alternative text for all non-text content to ensure that screen readers and other assistive technologies can interpret and convey the information.
Keyboard Navigation: Our website is navigable using a keyboard, allowing users who cannot use a mouse to access all content and features.
Clear and Consistent Layout: We maintain a clear and consistent layout throughout the website to make navigation and comprehension easier for all users.
Accessible Forms: All forms on our website are designed with accessibility in mind, including proper labeling and validation messages.
Accessibility Testing
We conduct regular accessibility evaluations and testing using a combination of automated tools and manual testing by individuals with disabilities to identify and address accessibility issues.
Feedback
If you encounter any accessibility barriers on our website or have suggestions for improvement, please get in touch with us at [email protected]. We value your feedback and will try to address your concerns as soon as possible.
Compatibility with Assistive Technology
Our website is compatible with common assistive technologies, including screen readers, voice recognition software, and keyboard navigation.
Accessibility Statement Updates
This accessibility statement will be reviewed and updated regularly to reflect our commitment to maintaining and improving accessibility. Last updated: 07/23/2024.
Contact Information
If you have any questions or concerns about our website's accessibility, please get in touch with us:
Email: [email protected]
Rhoback is dedicated to making our website accessible to everyone, regardless of their abilities or disabilities. We strive to provide an inclusive online experience and welcome your feedback as we work towards achieving this goal.
This Messaging Service Privacy Policy explains how RHOBACK (hereinafter, "RHOBACK," "We," "Us," "Our") collects, uses, and shares personal information about you in relation to Our text message marketing program (the "Messaging Service"). This Messaging Service Privacy Policy supplements Our Primary Privacy Policy. For more details, see the section titled "Primary Privacy Policy" below.
Changes to the Messaging Service Privacy Policy
We may revise this Messaging Service Privacy Policy from time to time in our sole discretion. If there are any material changes to this Messaging Service Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Messaging Service Privacy Policy if you continue to use the Messaging Service after the new Messaging Service Privacy Policy takes effect.
Personal Information We Collect
When you sign up for the Messaging Service, We collect personal information such as your name, phone number, and email address. When you use the Messaging Service to send or receive messages, We collect communications metadata (e.g., the time/date a message was sent or received) and the contents of any communications you send or receive via the Messaging Service.
We may also collect information about you using cookies or similar technologies on Our website or other digital properties. Cookies are small text files placed on device browsers that store preferences and facilitate and enhance your experience. Cookies enable personalization of your experience via the Messaging Service (e.g., sending you personalized text messages such as shopping cart reminders).
If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, We will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your personal information if you contact Us with questions about the Messaging Service or for customer service.
Use of Personal Information
We use your information to deliver, analyze, maintain and support the Messaging Service. We may also use your information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service.
We may use your personal information to generate aggregated and/or de-identified information. Aggregated and/or de-identified information is not personal information and may be shared with any third party, including advertisers, promotional partners, and sponsors.
Sharing of Personal Information
We may share your personal information as contemplated in Our primary privacy policy, if you consent to Us doing so, as well as in the following circumstances:
- Third Parties that Help Provide the Messaging Service. We may share your personal information with third parties that help Us provide the Messaging Service (including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages).
- Legal Requirements, Disclosures to Protect Us or Others. We may disclose any information We store associated with you to external parties if We, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, Our, or others' rights, property, or safety; enforce Our policies or contracts; collect amounts owed to Us; or assist with an investigation or prosecution of suspected or actual illegal activity.
Accurate Information
When you complete forms online or otherwise provide Us information in connection with the Messaging Service, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Messaging Service for an ulterior purpose, We may refuse you access to the Messaging Service and pursue any appropriate legal remedies.
Choices and Controls
Text messages may be sent via an automatic telephone dialing system. Consent to receive automated marketing text messages is not a condition of any purchase. You can opt-out of receiving further commercial text messages via the Messaging Service by responding to any of Our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. For additional opt-out information, please review Our Terms of Service.
Customer Care
If you are experiencing any problems with the Messaging Service, please contact us here and submit the form with details about your problem or your request for support, or email [email protected].
Supplemental California Privacy Notice
This Supplemental California Privacy Notice only applies to Our processing of personal information via the Messaging Service that is subject to the California Consumer Privacy Act of 2018 ("CCPA"). The CCPA provides California residents with the right to know what categories of personal information We have collected about them and whether We have disclosed that personal information for a business purpose (e.g., to a service provider) in the preceding twelve months. California residents can find this information below:
Category of Personal Information Collected by Us | Categories of Third Parties Personal Information is Disclosed to for a Business Purpose |
---|---|
Identifiers | • Service providers |
Personal information categories listed in Cal. Civ. Code § 1798.80(e) | • Service providers |
Commercial information | • Service providers |
Internet or other electronic network activity | • Service providers |
Inferences drawn from other personal information to create a profile about a consumer | • Service providers |
The categories of sources from which We collect personal information and Our business and commercial purposes for using personal information are set forth above and in Our primary privacy policy.
Additional Privacy Rights for California Residents
Individual Rights under the CCPA.
The CCPA provides California residents with the right to request:
- Access to Personal Information, including obtaining access to or a copy of your personal information.
- Deletion of Personal Information
If you are a California resident and would like to exercise any of your rights under the CCPA, please contact Us at [email protected]. We will process such requests in accordance with applicable laws.
"Sales" of Personal Information under the CCPA. For purposes of the CCPA, unless otherwise stated in Our primary privacy policy, We do not "sell" personal information, nor do we have actual knowledge of any "sale" of personal information of minors under 16 years of age.
Non-Discrimination. California residents have the right not to receive discriminatory treatment by Us for the exercise of their rights conferred by the CCPA.
Authorized Agent. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. To designate an authorized agent, please contact Us at [email protected].
Verification. When you make a request, We will ask you to provide sufficient information that allows Us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include confirming the email address or phone number associated with any personal information We have about you.
Primary Privacy Policy
By signing up to receive text messages from us, you also agree to Our Primary Privacy Policy. This Messaging Service Privacy Policy is strictly limited to the Messaging Service and does not limit or restrict any other privacy policy(ies) that may govern the relationship between you and Us in other contexts.
RHOBACK (hereinafter, "RHOBACK," "We," "Us," "Our") is offering a mobile messaging program (the "Program"), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Messaging Privacy Policy.
By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the "Dispute Resolution" section below. In arbitration there is less discovery and appellate review than in court. Please review carefully.
By opting in to or participating in any of our Programs, you represent and warrant that you do so because of a genuine desire to receive discounts, promotions, and other news or information from Us and not because of a desire or intent to initiate litigation or bring legal claims against any party. If you have requested to receive SMS with a desire to bring legal claims against Us or any vendors acting on our behalf, then you shall immediately unsubscribe using the instructions set forth below and agree to indemnify Us and/or those vendors for any expenses, including attorneys' fees, associated with defending such claims.
This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts (including those in the "Other Terms and Policies" section below). Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program.
1. User Opt In.
- Consent to Receive Recurring Automated Messages. You agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages (e.g. cart reminders) from RHOBACK, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. By providing your phone number, you represent and warrant that you are providing your own phone number, and not someone else's, and that you are a legally-authorized user of this phone number. Consent to receive automated marketing text messages is not a condition of any purchase. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system ("ATDS" or "autodialer"). Message and data rates may apply. Message frequency varies.
- Consent to Receipt of Electronic Information and E-Sign. Notwithstanding anything herein to the contrary, you understand that applicable law may require Us to provide certain information to you in writing in connection with any consent to receive advertising and telemarketing telephone calls and text messages. By opting-in to Our texting program, you authorize Us to provide this information to you electronically instead of in a separate paper document. You understand that you may withdraw this consent, update your information, or request a free paper copy of the information by emailing us at [email protected]. You understand that to access and retain a copy of this webpage, you will need: (i) a device (such as a computer or mobile phone) with a web browser and Internet access; and (ii) available storage space on that device to download a copy of this webpage of a connected printer to print a copy of this webpage.
- Disclosure of Data to Identify Device and Prevent Fraud. Further, You authorize the use or disclosure of information about your account and your wireless device, if available, by or to your wireless carrier, RHOBACK or Our service provider(s), including Stodge Inc. dba Postscript, to help identify you or your wireless device when you opt-in to receive text messages from any Postscript customer and to endeavor to detect and prevent fraud. See our Messaging Privacy Policy for how we treat your data.
2. User Opt Out. If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, REVOKE, OPT OUT, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. To the maximum extent permitted by law, You understand and agree that the foregoing options are the only reasonable methods of opting out. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that alter, change, or modify the STOP, END, CANCEL, REVOKE, OPT OUT, UNSUBSCRIBE or QUIT keyword commands, such as the use of different spellings or the addition of other words or phrases to the command, and agree that RHOBACK and its service providers will not have liability for failing to honor requests that are designed to circumvent the automated opt-out processes described above. You agree that other methods of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, may not be deemed to be reasonable methods of opting out. Our Do Not Call Policy is attached to these Terms of Service as Appendix A.
3. Other Terms and Policies. You also agree to our Messaging Privacy Policy, RHOBACK Terms of Service and RHOBACK Privacy Policy.
4. Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing, promotion, payment, customer support, delivery (including order confirmations, tracking information, and shipping updated via email), other transactional-related messages and sale of goods and services. Messages may include checkout reminders.
5. AI-Generated Message Content: You are advised that from time to time We may utilize certain generative artificial intelligence (AI) services provided by third-parties to develop or suggest the content of messages that we choose to send to you. Some of these messages may be tailored to your interests based on information available to Us. By enrolling and remaining in the program, You agree to the use of AI and further that Our use of these AI services does not make those third-parties either senders or initiators of the text messages or otherwise responsible for the messages.
6. Message Frequency, Cost and Changes. Message and data rates may apply. You agree to receive messages periodically at Our discretion. Daily, weekly, and monthly message frequency will vary. We reserve the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. We also reserve the right to change the short code or phone number from which Our messages are sent.
7. Support Instructions. For support regarding the Program, text "HELP" to the number you received messages from or email us at [email protected]. Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above.
8. MMS Disclosure. The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.
9. Our Disclaimer of Warranty. The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. Carriers are not liable for delayed or undelivered mobile messages.
10. Supported Devices. The Program is offered on an "as-is" basis. Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. RHOBACK, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.
11. Contact. This Program is a service of RHOBACK, located at 1180 Seminole Trail Suite 480, Charlottesville VA 22901, US.
12. Age Restriction: You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent's or legal guardian's permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent's or legal guardian's permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction's Applicable Law to use and/or engage with the Platform.
13. Prohibited Content: You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:
- Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;
- Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;
- Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;
- Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;
- Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act ("HIPAA") or the Health Information Technology for Economic and Clinical Health Act ("HITEC" Act); and
- Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.
14. State Telemarketing Law - Residence: To the extent the law is relevant and applicable to the Program, we endeavor to comply with applicable state telemarketing laws, including, but not limited to, the Florida Telemarketing Act and Florida Do Not Call Act, the Oklahoma Telephone Solicitation Act of 2022, the Maryland Stop the Spam Calls Act of 2023, New Jersey's Senate Bill 921 (2023), and the Virginia Telephone Privacy Protection Act. For purposes of compliance with these state laws, you agree that we may assume that you are a resident of a particular state if, at the time of opt-in to the Program, the area code for the phone number used to opt-into the Program is an area code associated with that state. Further, You agree that You will not assert that you are a resident of a state other than the state applicable to your area code unless you affirmatively advise us in writing that you are a resident of a specific state by sending written notice to us. Insofar as you are a resident of a state with an applicable telemarketing law, you further agree that any mobile messages sent by Us in direct response to mobile messages or requests from You (including but are not limited to response to Keywords, opt-in, help or stop requests and shipping notifications) shall not constitute a “commercial telephone solicitation phone call”, “telephonic sales call”, “telemarketing sales call”, “telephone solicitation”, or “unsolicited telemarketing sales call” for purposes of these state laws, to the extent the law is otherwise relevant and applicable.
15. Dispute Resolution (Including Arbitration Agreement, Class Action Waiver).
Our Customer Service Specialists are ready to assist you and address your concerns—email us at: [email protected].
THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, COLLECTIVE, OR REPRESENTATIVE CLAIM OR ACTION IN ARBITRATION AND LITIGATION, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR RHOBACK WOULD HAVE IN COURT, SUCH AS APPELLATE REVIEW, ALSO MAY NOT BE AVAILABLE IN ARBITRATION.
Binding Individual Arbitration: In the event that there is a dispute, claim, or controversy between you and Us, or between you and Stodge Inc. d/b/a Postscript or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate ("Dispute"), such Dispute will be, to the fullest extent permitted by law and applicable rules, determined by arbitration before one arbitrator, provided, however, that no party shall be precluded from seeking remedies in small claims court for disputes or claims within the scope of its jurisdiction. Whether a Dispute falls within the jurisdictional limits of small claims court is for the small claims court to decide. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.
Dispute will be given the broadest possible meaning permitted by law. It includes, but is not limited to: (a) any dispute or claim that arose before the existence of these or any prior Terms and Conditions (including, but not limited to, claims relating to advertising); (b) any dispute or claim that is currently the subject of a purported class action litigation in which you are not a member of a certified class; and (c) any dispute or claim that may arise after termination of these Terms and Conditions and our relationship with you and Stodge Inc. d/b/a Postscript or any other third-party service provider acting on Our behalf. Dispute, however, does not include disagreements or claims concerning patents, copyrights, trademarks, trade secrets, or other intellectual property, and claims of piracy or unauthorized use of intellectual property. The arbitrator shall decide all issues that relate to the scope, validity, and enforceability of the Agreement. You and RHOBACK agree that these Terms and Conditions evidence a transaction in interstate commerce and that this arbitration agreement will be interpreted and enforced in accordance with the Federal Arbitration Act and U.S. federal arbitration law and not state arbitration law.
Mandatory Informal Dispute Resolution Process. If you and RHOBACK have a Dispute, you and RHOBACK agree to make a good faith effort to informally resolve it. The party initiating the Dispute must send a written notice to the other party that describes the Dispute. The notice must include all of this information: (a) the initiating party's contact information (including name, address, telephone number, and email address) (with their counsel's contact information, if represented); (b) sufficient information to enable the other party to identify any phone number(s), transaction(s), or account(s) at issue; and (b) a detailed description of (1) the Dispute, (2) the nature and basis of the claims, and (3) the nature and basis of the relief sought, with a detailed calculation for such relief. The notice must be personally signed by the party initiating the Dispute (and their counsel, if represented).
If you have a Dispute with us, you must send this notice, including all of the information referenced above, by email to: [email protected] or by mail to: 1180 Seminole Trail Suite 480, Charlottesville VA 22901, US. If we have a Dispute with you, we will send this notice, including all of the information referenced above, to you at the most recent contact information we have on file for you or, if we do not have a mailing address on file, you authorize us to text you at the phone number we have available to seek your mailing address.
For a period of sixty (60) days from receipt of a completed notice (which can be extended by agreement of the parties), you and we (and counsel, if you and we are represented) agree to negotiate in good faith in an effort to informally resolve the Dispute. To this end, the party receiving the notice may request a telephone or video settlement conference to aid in the resolution of the Dispute. If such a conference is requested, you and a RHOBACK representative will personally attend (with counsel, if you and we are represented). The conference will be scheduled for a mutually convenient time, which may be outside of the 60-day period.
If the Dispute is not resolved within sixty (60) days after receipt of a completed notice (which period can be extended by agreement of the parties), you or RHOBACK may commence a formal dispute resolution proceeding consistent with the process set forth below. Compliance with and completion of this Mandatory Informal Dispute Resolution Process ("Process") is a condition precedent to you or RHOBACK commencing any formal dispute resolution proceeding in arbitration or small claims court. All applicable limitations periods (including statutes of limitations) will be tolled from the date of receipt of a completed notice through the conclusion of this Process. If the sufficiency of a notice or compliance with this Process is at issue, such issue may be raised with and decided by a court at either party's election, and any formal dispute resolution proceeding shall be stayed pending resolution of the issue. A court of competent jurisdiction shall have the authority to enforce this condition precedent to arbitration, which includes the power to enjoin the filing or prosecution of a demand for arbitration. Nothing in this section limits the right of a party to raise the sufficiency of a notice or compliance with this Process or to seek damages for non-compliance with this Process in arbitration, including with a Process Arbitrator. You or we may commence arbitration only if the Dispute is not resolved through compliance with this Process.
Arbitration Generally; Relief Available. There is no judge or jury in arbitration, and court review of an arbitration award is limited pursuant to the FAA. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the Terms as a court would. For the avoidance of doubt, the arbitrator can award public injunctive relief if authorized by law and warranted by the individual claim(s).
Arbitration Proceedings and Rules, Including Provisions Governing Mass Arbitrations. The following rules and procedures shall apply:
- Any arbitration will be administered by New Era ADR in accordance with their Virtual Expedited Arbitration Rules and Procedures, as well as any applicable General Rules and Procedures, except as modified by the Terms. New Era ADR's Virtual Expedited Arbitration Rules and Procedures and General Rules and Procedures are both available at www.neweraadr.com/rules-and-procedures/. Please review these procedures carefully because they may impact how your complaint is handled and these procedures differ from those that would otherwise apply if you elected to pursue your claim individually in small claims court.
- When You initiate arbitration, the only fee You are required to pay is New Era's consumer filing fee, which is currently a maximum of $300 for a consumer. All other fees or expenses charged by New Era ADR will be paid by us (unless the arbitrator finds that either the substance of your claim or the relief sought is frivolous or brought for an improper purpose). You are responsible for fees and expenses owed to your legal counsel, if any, unless the arbitrator determines that an award of attorney's fees is warranted under applicable law.
- New Era ADR's rules and procedures include unique procedures for “mass arbitrations,” which are situations in which five (5) or more cases are filed that arise out of common issues of law and fact and are brought by the same law firm or group of law firms. Mass arbitration procedures are designed to provide for a more cost-effective resolution of disputes. Those mass arbitration procedures call for a limited number of cases to be treated as “bellwether” cases to be resolved on the merits earlier than other cases. The outcome of bellwether cases may be treated as precedent in evaluating the remaining cases. You understand and agree that these Procedures for Mass Arbitrations will apply and that they are designed to (a) lead to the streamlined and cost-effective resolution of claims; (b) ensure that large volume filings do not impose unnecessary burdens or impediments to the resolution and cost-effective adjudication of similar claims; and (c) preserve the integrity of the arbitration process. You also understand and agree that by choosing to bring your Dispute as a part of a Mass Arbitration that the resolution of your Dispute might be delayed and ultimately proceed in court and not in arbitration. The parties agree that as part of these procedures, their counsel shall meet and confer in good faith in an effort to resolve the Disputes, streamline procedures, address the exchange of information, modify the number of Disputes to be adjudicated, and conserve the parties' and New Era ADR's resources.
- If any provision of this Agreement is deemed by an arbitrator not to comply with the Minimum Fairness Standards published by New Era ADR and available at https://www.neweraadr.com/ then the Minimum Fairness Standards should be deemed to be incorporated by reference and any offending provision shall be deemed unenforceable.
- The arbitrator shall be selected pursuant to New Era ADR's standard rank and strike process, as set forth in New Era ADR's General Rules and Procedures.
- Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the state and Federal Judicial Circuit in which RHOBACK's principle place of business is located, without regard to its conflict of laws rules.
- By signing the demand for arbitration, a party (and their counsel, if represented) certifies that they have complied with (a) the Dispute Resolution provisions of this agreement and (b) all of the requirements of Federal Rule of Civil Procedure 11(b), including that the claims and relief sought are neither frivolous nor brought for an improper purpose. The arbitrator is authorized to award any relief or impose any sanctions available under Federal Rule of Civil Procedure 11 or applicable federal or state law against all represented parties and counsel as a court would.
- The arbitrator may award any relief or remedy that would be available in a court of law, including attorneys' fees and punitive damages where permitted by statute and is permitted to apply the cost-shifting provisions of Federal Rule of Civil Procedure 68 after entry of an award.
- The arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions. In the event of a Mass Arbitration, the parties agree that, for the sake of efficiency, an arbitrator's written decision may address some or all of the cases jointly. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA.
- Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. Notwithstanding anything to the contrary in this Agreement, if RHOBACK makes any future change to this arbitration provision, you may reject the change by sending Us written notice within 30 days of the change to 1180 Seminole Trail Suite 480, Charlottesville VA 22901, US, in which case this arbitration provision, as in effect immediately prior to the changes you rejected, will continue to govern any disputes between you and RHOBACK.
No class actions or juries. YOU UNDERSTAND AND AGREE THAT, BY AGREEING TO THIS AGREEMENT, YOU AND RHOBACK ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION AND THAT THIS AGREEMENT SHALL BE SUBJECT TO AND GOVERNED BY THE FEDERAL ARBITRATION ACT (the "FAA"). The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding.
Invalidity and Survivability. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.
Future Changes to Dispute Resolution Section. Notwithstanding any provision to the contrary, you and we agree that if RHOBACK makes any future changes to this arbitration agreement (other than a change to the mailing or email address), you may reject any such change by sending us written notice personally signed by you within thirty (30) days of the change to RHOBACK at 1180 Seminole Trail Suite 480, Charlottesville VA 22901, US. The written notice must include the following information: (a) your name, address, phone number, and email address and (b) a statement that you wish to opt out of changes to the arbitration agreement. Such written notice does not constitute an opt out of arbitration altogether. By rejecting any future change to the arbitration agreement, you are agreeing that you will arbitrate any Dispute between us in accordance with the language of this version of the arbitration agreement.
16. Miscellaneous. You warrant and represent to Us that you have all necessary rights, power, and authority to agree to the terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the terms of this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to these terms unless explicitly stated otherwise in writing. We reserve the right to change these terms from time to time. Any updates to this Agreement shall be communicated to you. Prior to such communication, the terms of this Agreement in effect as last made available to you immediately prior to your receipt of the notice will continue to govern our relationship. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.
Appendix A
RHOBACK
Do Not Call Policy: Text Messaging
Regulatory Summary Regarding The Telephone Consumer Protection Act (TCPA)
The federal Telephone Consumer Protection Act (TCPA), related FCC regulations, and related court interpretations protect consumers from specific types of telemarketing. Under the TCPA “telemarketing” is defined as “the initiation of a telephone call or message for the purpose of encouraging the purchase or rental of, or investment in, property, goods, or services, which is transmitted to any person.” 47 C.F.R. § 64.1200(f)(13). The TCPA imposes requirements for cold calls, prerecorded sales calls, and the use of autodialers. The TCPA also authorized the creation of the National Do Not Call Registry as well as internal Do Not Call lists. Various states have also adopted their own telemarketing laws.
RHOBACK is committed to complying with federal and state Do Not Call laws. This policy relates specifically to our compliance with those requirements for the purposes of sending text messages that constitute telemarketing. It is Our policy to not send telemarketing text messages to:
- Any telephone number for which we have not received prior express written consent, as defined by the Federal Communications Commission; and
- Any telephone number on Our Internal Do Not Call List.
We will maintain an Internal Do Not Call list and will promptly honor a request made in a reasonable manner to place your telephone number Our Do Not Call list within a reasonable time of such request, not to exceed 10 business days from the date of said request. To be placed on Our Do Not Call list, you may:
- Reply STOP, END, CANCEL, REVOKE, OPT OUT, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. Any other language used may not be recognized by Our system which may result in the request to opt-out not being processed.
- Request to be put on Our list by contacting customer service at [email protected] and providing your name and telephone number.
Your telephone number shall be retained indefinitely on Our Do Not Call list unless you subsequently provide new prior express written consent to rejoin our SMS list. If you change your number, you must request for the new number to be put on Our Do Not Call list.
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