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FAQs

Returns & Exchanges

At Rhoback, we're all about keeping our customers happy with their gear. That's why we offer free shipping on all returns and exchanges for orders within the U.S. - no hassle, no worries. If you're not happy with your gear, just return it within 30 days of delivery for a full refund, credit, or size swap for the same product. The item must be returned unworn, unwashed, with all original packaging and your receipt of purchase.  

Ready to return or exchange? Click here to kick off the process. Just as a heads-up: initial shipping costs aren't refundable, as these funds are used to purchase the shipping label for your original order.

When it comes to exchanges, they're treated as a size swap for the same product. If you're eyeing something different, a difference in price might come into play. In this case, you are able to pay for the cost difference right in the portal. 

We get it—life’s busy, and sometimes you might need a bit more time. We’re flexible with extending the return window, but please note that beyond 30 days, we offer exchanges for size, style, or store credit only. 


To request a return or exchange, please click here to begin.

To initiate a return or exchange, please use our online return portal. You'll enter your order number and shipping zip code to begin, and at the end, you'll be able to print a prepaid return label.

To request a return or exchange, please click here to begin.

After filling out the Return/Exchange form, a copy of your free return label will be automatically emailed to you so you can access it again later. If you cannot find the emailed return label in your inbox, feel free to reach out to [email protected] and we can resend the label to you.

If you do not have a printer, you may also opt for a QR Code to provide for USPS to scan and print the label for you!

Right now, Rhoback can't generate return labels for postal carriers outside the U.S. - we're sorry for the hassle! This means we can't offer free returns or exchanges internationally for the time being. 

If you're an international customer and need to make a return, please process your return at our returns portal here. Once you submit the return, you'll be provided the address to ship the items back to.

Once received and inspected, we will help action the return for you!

We appreciate your understanding and are working on ways to make this easier for our global community! 

 

An Instant Exchange is a way for you to reserve for the new exchange item to be shipped out to you before the original item has been received by our returns team. If you opt for an Instant Exchange, you'll need to enter your credit card information, and we'll set up your new order right away. Our returns portal will place a temporary hold on your card for the cost of the new product, and once the original item is on its way back to us, that hold will be lifted. If the returned item isn't in transit within 14 days, your card will be charged for the new product.

Please note, the hold is only a pending charge, and does not officially post until after the 14-day timeframe has passed. If after 14 days the return item has not been marked as "in-transit", our system will charge the card.

Customers that do not want the hold on their card or are not interested in an Instant Exchange can choose to do a regular exchange without adding card information. Customers doing a regular exchange that includes Shop Now and an upsell amount will still need their card to pay the difference.

If you received a gift that you'd like to return or exchange, please visit: https://returns.rhoback.com/#/gift

When you get to the page, you'll want to select that you do not have order information so that you can fill out the form without the original purchaser being notified.

Please let us know if you need further assistance by contacting us here.


Final sale items will be marked clearly during check out. As a heads up: these purchases are final and cannot be returned or exchanged. Make sure you're all set before you click "buy" - we want to keep you excited for your purchase!

Nervous on sizing or finalizing that final sale purchase? Get in touch with our team here, we'd be happy to help! 

Shipping & Delivery

We have multiple shipping methods to choose from, which you can see in detail below. 

Please note: all orders have a fulfillment time of 1-2 business days, in which the method purchased will be applied after the product has been picked up from our fulfillment center. Orders placed on a Friday will not ship until the next business day - Monday or Tuesday.

FREE SHIPPING

We offer complimentary Standard Shipping for all orders with a subtotal over $150.00. Free shipping applies to domestic shipping only. 

Please note that the free shipping offer might not be combined with any other promotions or discounts. Additionally, this offer is subject to certain restrictions and limitations.

STANDARD SHIPPING - 5-12 Business days in transit 

Standard Shipping is available for a flat rate of $5.00. All orders with Standard Shipping will be shipped via United States Postal Service (USPS) First-Class or Priority Mail. 

GROUND - 5-7 business Days in transit

Ground Shipping is available for a flat rate of $16.00. 

2-DAY SHIPPING - 2 business days in transit*

2-Day Shipping is available for a flat rate of $24.00. All orders with 2-Day Shipping will be shipped via the carrier that can deliver within 2 business days. 

NEXT DAY SHIPPING - 1 business day in transit*

Next Day Shipping is available for a flat rate of $45.00. All orders with Next Day Shipping will be shipped via the carrier that can deliver within 1 business day. 

INTERNATIONAL SHIPPING

International Shipping is available for a flat rate of $24.00. All International orders will be shipped via United States Postal Service (USPS) First-Class or Priority Mail. 

Customs/VAT Tax will automatically calculated in your cart at checkout, and must be paid at time of purchase in order to receive shipment. Customs/VAT tax rates are dictated by the destination country. 

*Expedited orders CANNOT ship to PO Boxes, if you'd prefer to ship to a PO Box, we'd recommend Standard or Ground Shipping.

NOTE: BUSINESS DAYS ARE MONDAY THROUGH FRIDAY AND DO NOT INCLUDE WEEKENDS (SATURDAY OR SUNDAY). WE ARE NOT ABLE TO UPGRADE SHIPPING AFTER ORDER PLACEMENT.

Enter the wrong address at checkout? Shoot us a message here ASAP to request an update.

Once the order's been fulfilled or the label's created, we can't change the shipping address. If you notice a mistake, get in touch pronto with your order number and the correct address. We'll do our best to sort it out, but we cannot make any guarantee's that we will be able to make the change. 

NOTE: USPS and UPS charge a fee for redirecting packages that are already in transit; should you require an address change or package redirect, you'll need to contact USPS or UPS directly, with your tracking number, for further assistance.

When your order ships, you’ll receive a shipping confirmation email containing a tracking number provided by the carrier. The tracking number will include a direct link to the carrier’s tracking portal, where you’ll be able to see a detailed summary of your package’s progress. Please note, you may receive your order in multiple shipments, if this is the case, you will receive separate confirmation emails with additional tracking numbers/links. 

All orders leave our facility the day the label is created. Please allow up to 48 hours for your tracking number to begin updating with your order’s progress.

Please note, delivery dates are just estimates provided by the shipping carrier and are not definitive of an actual delivery date unless the status is “Out for Delivery.”


If you're seeing a message on your tracking page that reads: "In transit, arriving late," this is not a cause for concern!

Typically, this message will display if your package is currently waiting to be sorted through a distribution center. If your order happens to be sent to a major hub (i.e. a distribution center in a large city), it may take longer to process due to a higher volume of packages.

If your package takes longer than one week/seven business days to update from it's current status, please reach out to our customer service team here

Did your package say it was delivered but hasn't shown up? No worries - sometimes carriers mark packages as delivered prematurely. We recommend giving it 24-48 hours for your package to appear, as it might just be delayed. If it still hasn't turned up after 48 hours, reach out to our team here, and we'll help you track it down. 


Products & Sizing

BEST PRACTICES

Rhoback gear is low-maintenance, but to keep it performing at its best, we have some care tips below:

  • Machine wash cold with like-colors inside out: This helps prevent pilling and snagging. Our gear is made from polyester and nylon, which are "short fibers" and can be more sensitive to abrasion or sharp objects. turning items inside out also protects the silicone heat seal ridge and dog logo from cracking or peeling. 
  • Air dry or tumble dry on low: No worries about shrinking - your gear will stay in top shape!
  • Masks: for the best care, air-dry your masks to keep their shape and prevent the wire in the upper seam from twisting or breaking. 
  • Soft structured hats (i.e. The Poly, The Molly, The Block Poly, The Namesake, beanies): These are machine washable. For all other hats, stick to hand washing or spot cleaning for best results. 
  • Avoid any rough abrasion and sharp objects: Our products are made from "short-fiber" fabrics like polyester, nylon, and spandex, which are more delicate than "long-fiber" fabrics like silk. Keep them away from abrasive surfaces like brick, velcro, or concrete to prevent damage.

In general, Rhoback products run true to size. Our products are designed to be worn tucked or untucked for versatility, so they may be cut slightly smaller than competing brands, to avoid that "baggy" appearance.

Size guides are available on each product page. Please note, our size guides are based on body measurements, rather than garment measurements, to ensure accurate fit.

For further fit assistance, feel free to reach out to our customer service team here.

We're thrilled to partner with multiple universities in our Gameday Collection and are excited to expand our lineup! While we can't reveal details about future university partnerships or releases, we can confirm that we're actively working on growing our collection.

You're welcome to enter in your request on our suggestion form here. All entries there will be directly sent to our production team! 

If you'd like to stay in the loop with our new releases and updates, sign up for our email newsletter at the bottom of our homepage here

Rhoback releases and restocks on the site happen about 3 times per week, depending on the season. Our holiday and limited edition drops are only released once a year, but we always have fresh styles coming your way.

To stay in the loop for restocks, you can sign up for our main email list at the bottom of our website, or if you're eyeing a certain item, you can sign up to be notified when it's back in stock on the product page. Just head to the product page, choose your size, and click on the "Notify Me When Available" link about the "Sold Out" button. You'll get a heads-up as soon as your size is back in stock, so you can snag it before it's gone! 

Our products are designed in house at our headquarters in Charlottesville, VA, and manufactured in South Korea & Vietnam. We partner with a US hat company who manufacturers some of our hats in the U.S. and some overseas. 

When creating the Rhoback brand and designing our performance polo, we spent two years traveling the U.S. and abroad to visit the highest quality manufacturers. We believe our fabrics and the construction of our garments is unmatched across the industry. We invite you to see for yourself!

At Rhoback, we promise to provide high-quality, long-lasting performance apparel. Quality is in our DNA, and it’s what keeps the Rhoback Community coming back for more.

While we pride ourselves on providing long-lasting products, our Quality Promise covers manufacturing discrepancies or defects only, along with any unusual damage that was not caused by external factors. We do not cover damage due to natural wear & tear/accidental damage due to external factors or not following proper care instructions, fit, or preference.

Natural aging that is not covered includes pilling of the fabric, loosening of threads after extended use, stains/discoloration due to improper care, or holes/fabric damage due to contact with sharp objects. If you’d like to read on best care practices for your product, please reference our care recommendations here.

Our Quality Promise does not act as an official warranty and does not replace the standard return policy. As always, if you are not satisfied with your Rhoback gear, we offer free returns and exchanges within 30 days of purchase. The products must be unwashed and unworn with original tags still attached.

If you have any questions on the above or experienced a manufacturing defect, please reach out to our team here.

Discounts & Promotions

WELCOME!

Thank you for your interest in Rhoback! All new customers can receive a first-time customer discount when you sign up for emails on our homepage on the pop-up or in the bottom footer menu of the website. Thanks for your support!

Please note, discounts cannot be combined with any other sales or promotions on rhoback.com.

If you need further assistance, or forgot to apply your new customer discount, please reach out to us here.

Thank you for your service!

We're proud to offer a 15% discount for active duty military, veterans, and first responders (Firefighters, Police, EMTs). 

To ensure your discount, we require verification through ID.me at checkout - no need to send photos or scans of your government ID. If you don't have an ID.me account, you can sign up here.

To apply your discount code, just pop it into the discount code box at checkout.

If your code isn't working, it might be a one-time use or new-customer discount. The system can only determine your eligibility after all other details - like your email and shipping info - are entered. This means the code could drop off at the end if it's only for first-time purchases.

Also, if the code came from an unauthorized third-party discount site, please note that we aren't affiliated with them and cannot honor codes provided by them. 

All discount codes have terms & conditions including but not limited to: new customers only, one-time use only, or for specific eligibility (like codes for contracted athletes that only work with their registered emails.)

Forgot to apply your discount code at checkout? No problem! Just reach out to our customer service team here with your order number and discount code, and we can retroactively apply it for you! 

Please note, discounts can only be applied retroactively if the customer meets the requirements of the discount code. 

Discounts may not be combined with other codes or sitewide sales.

Rhoback offers a new customer discount through various podcasts, influencers, athletes and our very own Rhoback ambassadors. 

Please note, these codes are for new customers only and cannot be used more than once.

Get rewarded for referring new customers to Rhoback!

Rhoback now offers a referral program that offers a discount for both you and a friend who would like to try Rhoback for the first time. 

When the new customer you refer makes a purchase of $50+ post-discount, you'll be rewarded with a $20 code for your next purchase. 

TERMS & CONDITIONS:

Offer valid for new customers only. Referred friend must be a new customer and not a part of your same household. Offer cannot be combined with any other offers or discounts. Offer cannot be stacked with multiple referral discounts (one $20 coupon per transaction). Excludes sales items and gift cards. Offer can only be redeemed online at rhoback.com and is valid for US customers only. Promo code expires 30 days after received and must be entered upon checkout, using the email address associated with the referral. A $20 reward will only be issued to the advocate when the new customers makes a purchase of $50 or more post-discount.


Ordering

Our team moves fast to get your gear to you ASAP, so once you hit submit, we can't make any changes or cancellations to your order. But no worries - if you need to swap something out, we offer free returns and exchanges within 30 days of purchase.

Just head to our Returns Portal here.

Please note, Rhoback reserves the right to cancel and refund an order at any time due to fraudulent activity or activity of the sort.

Problem with an order you received? Please reach out to our team directly here or send us a message in our Live Chat at the bottom right corner of this page, and a member of our team will be with you ASAP to help make it right!

It is never our intention to over-sell any products online, but sometimes there can be glitches in the system, and over-selling can happen. 

If this happens to you, you'll receive an email from our team in regards to the oversold product, in which they will offer to send you a replacement in another style, store credit to purchase something new, or a full refund to your original payment method.


We accept the below payment methods:

  • All major credit cards including Visa, Mastercard, American Express, and Discover.
  • Quick checkout options including Google Pay, Amazon Pay, PayPal, and Apple Pay
  • Purchase financing including Shop Pay and Affirm.
  • Rhoback store credit or gift card
  • Visa/Mastercard/American Express pre-loaded gift cards

Unfortunately, our system does not have the capability to split transactions between different payment methods. However, if you are using a Rhoback Store Gift Card, you'll be able to apply this to your order first, and then pay the remainder with a credit card if there is a difference left over.

AFFIRM/SHOP PAY

We offer payment plans through a financing company called Affirm, in partnership with our website platform, Shop Pay.

Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.

There are no late fees, no prepayment fees, no annual fees, and no fees to open or close your account.

Affirm allows customers to choose a flexible payment plan and loan period that is best suited for your needs.

DOES IT AFFECT MY CREDIT SCORE?

Creating an Affirm account and seeing if you prequalify will not affect your credit score. If you decide to buy with Affirm, these things may affect your credit score: making a purchase with Affirm, your payment history with Affirm, how much credit you've used, and how long you’ve had credit.

 

For more information visit: https://helpcenter.affirm.com/s/

To contact Affirm with questions regarding your loan, please visit: https://helpcenter.affirm.com/s/contact-us

Purchasing a Gift Card

To purchase an e-gift card, please click the link below:

If you want the gift card to go straight to the recipient, just enter their email address in the email contact box during checkout. If you'd prefer to send it to yourself, you can have the gift card sent to your email and then forward it to the recipient whenever you're ready!

Please let us know if you have any further questions about this process by contacting our team here.


Applying a Gift Card

To apply your gift card at checkout, please enter your 16-digit code received via email in the box titled "Discount code or gift card" above the subtotal line in your cart:


Custom Orders & Wholesale

For now, Rhoback does not sell wholesale or through other channels. If we ever decide to expand our sales channels, we will post the details on our site for your convenience.

Please note, our products are not authorized to be sold through promotional/marketing/ASI distributors, we apologize for any inconvenience this may cause. 

If you're looking to get some custom embroidered gear for a business or group event, we've got you covered! Just fill out our custom order form here.

Unfortunately, Rhoback doesn't have any storefronts just yet - we're an online-only shop for now.

If you're thinking about trying Rhoback but aren't sure about your perfect size and fit, no worries! We offer free returns and exchanges for all U.S. customers, so you can shop with confidence.

Planning for a big order for a group or event? We've got you covered! Rhoback offers custom embroidery with a minimum order of 12 units. For all the details on how it works and pricing, just fill out our custom order form here. We're excited to help make your event gear awesome! 

Privacy & Terms

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, you can do that by checking this link: Remove my Personal Information


SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).


SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


SECTION 9 - SMS 

By entering your phone number on our website and checking the communications box, you consent to receive marketing text messages (e.g., promos, cart reminders) from Rhoback at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available).

ABANDONED CART DISCLOSURE

Rhoback uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

THIRD-PARTY DATA SHARING

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.


SECTION 10 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Remove my Personal Information

This website is operated by RHOBACK. Throughout the site, the terms “we”, “us” and “our” refer to RHOBACK. RHOBACK offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.


SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in immediate termination of your Services.


SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


For more detail, please review our Returns Policy.


SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall RHOBACK, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless RHOBACK and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 1500 Rugby Ave Charlottesville Virginia US 22903.


SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Rhoback is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.


Accessibility Standards

We have adopted the Web Content Accessibility Guidelines (WCAG) version 2.1, Level AA, as our website's standard. These guidelines are developed by the World Wide Web Consortium (W3C) to provide a comprehensive approach to web accessibility.


Accessibility Features

Alternative Text: We provide alternative text for all non-text content to ensure that screen readers and other assistive technologies can interpret and convey the information.

Keyboard Navigation: Our website is navigable using a keyboard, allowing users who cannot use a mouse to access all content and features.

Clear and Consistent Layout: We maintain a clear and consistent layout throughout the website to make navigation and comprehension easier for all users.

Accessible Forms: All forms on our website are designed with accessibility in mind, including proper labeling and validation messages.


Accessibility Testing

We conduct regular accessibility evaluations and testing using a combination of automated tools and manual testing by individuals with disabilities to identify and address accessibility issues.


Feedback

If you encounter any accessibility barriers on our website or have suggestions for improvement, please get in touch with us at [email protected]. We value your feedback and will try to address your concerns as soon as possible.


Compatibility with Assistive Technology

Our website is compatible with common assistive technologies, including screen readers, voice recognition software, and keyboard navigation.


Accessibility Statement Updates

This accessibility statement will be reviewed and updated regularly to reflect our commitment to maintaining and improving accessibility. Last updated: 07/23/2024.


Contact Information

If you have any questions or concerns about our website's accessibility, please get in touch with us:

Email: [email protected]


Rhoback is dedicated to making our website accessible to everyone, regardless of their abilities or disabilities. We strive to provide an inclusive online experience and welcome your feedback as we work towards achieving this goal.

This Messaging Program Privacy Policy explains how Rhoback collects and uses information about you in relation to its text message marketing program (the “Messaging Service”). We use Klaviyo to provide the Messaging Service to you. For the purposes of the Messaging Service, Klaviyo acts as our service provider and data processor of your information.


COLLECTION OF INFORMATION

We collect various information on our behalf from and about you, including information you directly provide when you use the Messaging Service. For example, we collect the phone number and email address you provided when signing up for the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.

We may also collect information about you using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your experience on the Messaging Service (e.g., sending you personalized text messages such as shopping cart reminders).

If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, we will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your contact information if you contact us with questions about the Messaging Service or for customer service.


USE OF INFORMATION

We use your information to deliver, analyze, maintain, and support the Messaging Service. We may also use your information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service.


SHARING OF INFORMATION

We may share, transfer, or disclose your information, if you consent to us doing so, as well as in the following circumstances:

Service Providers. We may share your information with third parties to help us provide the Messaging Service to you.

Legal Requirement and Protection of Attentive and Others. We may disclose your information as we believe such disclosure is necessary or appropriate to: (i) comply with applicable law and legal processes; (ii) respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iii) enforce a contract with us; (iv) protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others; and (v) allow us to pursue available remedies or limit the damages that we may sustain. 

From time to time, we may share aggregate or de-identified information about use of the Messaging Service and such aggregated or de-identified information may be shared with any third party, including advertisers, promotional partners, and sponsors. 


PROTECTION OF INFORMATION

We take a variety of physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Unfortunately, no online activity can be guaranteed to be 100% secure. While we strive to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide. We do not accept liability for unintentional disclosure.


RETENTION OF INFORMATION

We retain your information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations. We will also retain and use your information as necessary to resolve disputes, protect us and our customers, and enforce our agreements.


CHOICES AND CONTROLS

Consent to receive automated marketing text messages is not a condition of any purchase. You can opt out of receiving further commercial text messages via the Messaging Service by responding to any of our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. For additional opt-out information, please review our Terms.

 

CUSTOMER CARE

If you are experiencing any problems with the Messaging Service, please email us at [email protected].

 

MAIN PRIVACY POLICY

By signing up to receive text messages from us, you also agree to our main Privacy Policy.

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