We typically recommend waiting 24-48 hours for your package to turn up, as UPS and USPS sometimes prematurely alert customers of delivery. If the package does not turn up in the timeframe of 48 hours, please contact our customer service team: [email protected]
Rhoback will replace your package free-of-charge (pending inventory availability) or issue a full refund for the order.
If your order is over $500.00 USD in value, you will be required to file a claim with the carrier, before Rhoback can issue a replacement or refund. We appreciate your cooperation!