My shipment is delayed; what can I do?Updated 6 months ago

If you're seeing a message on your tracking page that reads: "In transit, arriving late," this is not a cause for concern!

Typically, this message will display if your package is currently waiting to be sorted through a distribution center. If your order happens to be sent to a major hub (i.e. a distribution center in a large city), it may take longer to process due to a higher volume of packages.

If your package takes longer than one week/seven business days to update from it's current status, please reach out to our customer service team here.