What is an instant exchange?Updated 6 months ago

An Instant Exchange is a way for you to reserve for the new exchange item to be shipped out to you before the original item has been received by our returns team. If you opt for an Instant Exchange, you'll need to enter your credit card information, and we'll set up your new order right away. Our returns portal will place a temporary hold on your card for the cost of the new product, and once the original item is on its way back to us, that hold will be lifted. If the returned item isn't in transit within 14 days, your card will be charged for the new product.

Please note, the hold is only a pending charge, and does not officially post until after the 14-day timeframe has passed. If after 14 days the return item has not been marked as "in-transit", our system will charge the card.

Customers that do not want the hold on their card or are not interested in an Instant Exchange can choose to do a regular exchange without adding card information. Customers doing a regular exchange that includes Shop Now and an upsell amount will still need their card to pay the difference.