What is your Holiday return/exchange policy?Updated a few seconds ago
At Rhoback, we're all about keeping our customers happy with their gear. That's why we offer free shipping on all returns and exchanges for orders within the U.S. - no hassle, no worries. If you purchased during the holiday season (November 1 - December 25), we offer an extended return window. If you're not happy with your gear, just return it within 60 days of delivery for a full refund, credit, or size swap for the same product. The item must be returned unworn, unwashed, in original packaging with original tags attached.
Ready to return or exchange? Click here to kick off the process. Just as a heads-up: initial shipping costs aren't refundable, as these funds are used to purchase the shipping label for your original order.
When it comes to exchanges, they're treated as a size swap for the same product. If you're eyeing something different, a difference in price might come into play. In this case, you are able to pay for the cost difference right in the portal.
Struggling to find the details for your gift return? No problem! Just select "Gift Returns (No Order Number)" at the bottom of the Returns Portal Page and click on "Don't have your order information?". Enter the details you have, submit the form, and our team will get back to you shortly to assist.
To request a return or exchange, please click here to begin.
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EU & EFTA customers — your 14-day right of withdrawal
If your order was delivered to an address in the EU or EFTA (Norway, Iceland, or Liechtenstein), you can also cancel your purchase within 14 days of delivery, for any reason. Just head to our withdrawal page here to get started. You'll receive a full refund of what you paid — including your original shipping, duties, and taxes — with return shipping being the only cost on you (unless the item arrived damaged or defective, which is on us). This applies alongside our holiday return window above and covers items marked Final Sale, too; genuinely custom or personalized pieces are the main exception.