What is your Holiday return/exchange policy?Updated 4 hours ago

At Rhoback, we're all about keeping our customers happy with their gear. That's why we offer free shipping on all returns and exchanges for orders within the U.S. - no hassle, no worries. If you purchased during the holiday season (November 1 - December 25), we offer an extended return window.  If you're not happy with your gear, just return it within 60 days of delivery for a full refund, credit, or size swap for the same product. The item must be returned unworn, unwashed, and have your receipt of purchase.  

Ready to return or exchange? Click here to kick off the process. Just as a heads-up: initial shipping costs aren't refundable, as these funds are used to purchase the shipping label for your original order.

When it comes to exchanges, they're treated as a size swap for the same product. If you're eyeing something different, a difference in price might come into play. In this case, you are able to pay for the cost difference right in the portal.

 Struggling to find the details for your gift return? No problem! Just select "Gift Returns (No Order Number)" at the bottom of the Returns Portal Page and click on "Don't have your order information?". Enter the details you have, submit the form, and our team will get back to you shortly to assist.

To request a return or exchange, please click here to begin.