What is your Quality Promise?Updated 6 months ago

At Rhoback, we promise to provide high-quality, long-lasting performance apparel. Quality is in our DNA, and it’s what keeps the Rhoback Community coming back for more.

While we pride ourselves on providing long-lasting products, our Quality Promise covers manufacturing discrepancies or defects only, along with any unusual damage that was not caused by external factors. We do not cover damage due to natural wear & tear/accidental damage due to external factors or not following proper care instructions, fit, or preference.

Natural aging that is not covered includes pilling of the fabric, loosening of threads after extended use, stains/discoloration due to improper care, or holes/fabric damage due to contact with sharp objects. If you’d like to read on best care practices for your product, please reference our care recommendations here.

Our Quality Promise does not act as an official warranty and does not replace the standard return policy. As always, if you are not satisfied with your Rhoback gear, we offer free returns and exchanges within 30 days of purchase. The products must be unwashed and unworn with original tags still attached.

If you have any questions on the above or experienced a manufacturing defect, please reach out to our team here.