What is your return/exchange policy?Updated a month ago

At Rhoback, we're all about keeping our customers happy with their gear. That's why we offer free shipping on all returns and exchanges for orders within the U.S. - no hassle, no worries. If you're not happy with your gear, just return it within 30 days of delivery for a full refund, credit, or size swap for the same product. The item must be returned unworn, unwashed, with all original packaging and your receipt of purchase.  

Ready to return or exchange? Click here to kick off the process. Just as a heads-up: initial shipping costs aren't refundable, as these funds are used to purchase the shipping label for your original order.

When it comes to exchanges, they're treated as a size swap for the same product. If you're eyeing something different, a difference in price might come into play. In this case, you are able to pay for the cost difference right in the portal using our "Shop Now" feature! All you'll need to do is select the product you'd like to return, and press "return," then you'll see the "Shop Now" feature pop up to choose what you'd like, instead.

Any products marked as "Final Sale" are ineligible for Return or Exchange. Final sale items will be marked clearly during check out. Custom order purchases are final, and we are unable to accept returns or exchanges on customized items. 

Returning more than one order? No worries! You're welcome to do so in our returns portal, just be sure to ship them separately with each return label provided, so that there is no confusion when the return is received. 

To request a return or exchange, please click here to begin.