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Order Changes/Cancellations

Our team processes orders quickly, to ensure you can get your gear fast, so unfortunately, we're unable to make order edits or cancellations once you submit. We do offer free returns and exchanges within 30 days of purchase, if you need to make a cha

Address Changes

Once an order is placed, we're unable to edit or make changes to the shipping address. We can, however, attempt to update the address through the shipping carrier. Please note, this process is not a guarantee, as it depends on the status of the shipm

Gift Cards

Purchasing a Gift Card. Applying a Gift Card. To apply your gift card at checkout, please enter your 16-digit code received via email in the box titled "Discount code or gift card" above the subtotal line in your cart:.

Split Payment

Unfortunately, our system does not have the capability to split transactions between different payment methods. However, if you are using a Rhoback Store Gift Card, you'll be able to apply this to your order first, and then pay the remainder with a c

Purchase Financing

We offer payment plans through a financing company called Affirm, in partnership with our website platform, Shop Pay. Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided

Payment Methods

Please note, purchases cannot be split between two payment methods unless the second payment method is a rhoback.com gift card. We apologize for any inconvenience!