When your order ships, you’ll receive a shipping confirmation email containing a tracking number provided by the carrier. The tracking number will include a direct link to the carrier’s tracking portal, where you’ll be able to see a detailed summary
We have multiple shipping methods to choose from, which you can see in detail below. Please note: all orders have a fulfillment time of 1-2 business days, in which the method purchased will be applied after the product has been picked up from our ful
Enter the wrong address at checkout? Shoot us a message here ASAP to request an update. Once the order's been fulfilled or the label's created, we can't change the shipping address. If you notice a mistake, get in touch pronto with your order number
If you're seeing a message on your tracking page that reads: "In transit, arriving late," this is not a cause for concern!. Typically, this message will display if your package is currently waiting to be sorted through a distribution center. If your
We’re so sorry to hear that you received the wrong item in your order! No worries—just report the issue to our team here, and we’ll get it sorted out for you. Be sure to include a photo of the item(s) you received and the name of the missing item(s).
We’re sorry to hear your item(s) arrived damaged, and we’d love to help make things right!. Just reach out to our team here with some photos of the damaged item(s), and we’ll take care of the rest. While we can’t always guarantee an exact replacement
Did your package say it was delivered but hasn't shown up? No worries - sometimes carriers mark packages as delivered prematurely. We recommend giving it 24-48 hours for your package to appear, as it might just be delayed. If it still hasn't turned u
We’re so sorry about the missing items and would love to get this sorted out for you ASAP!. Please reach out to our team here with photos of the packaging, shipping label, and the items you did receive. Our team will be in touch to help right away. *