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Shipping & Delivery

Shipping Cost & Speed

Standard Shipping is available for a flat rate of $5.00. All orders with Standard Shipping will be shipped via United States Postal Service (USPS) First-Class or Priority Mail. UPS Ground Shipping is available for a flat rate of $16.00. All orders wi

Address Updates

Email [email protected] as soon as possible for a change in the shipping address. We are unable to update your shipping information once your order has been fulfilled/label created. Please include your order number and the updated address in the in

Order Issue

Problem with an order you received? Please reach out to [email protected] directly or fill out our contact form here: https://support.rhoback.com/en-US/contact and a member of our team will be with you ASAP to help make it right!

Delayed Shipment

If you're seeing a message on your tracking page that reads: "In transit, arriving late," this is not a cause for concern!. Typically, this message will display if your package is currently waiting to be sorted through a distribution center. If your

Tracking Shipment

When your order ships, you'll automatically receive a shipping confirmation containing a tracking number provided by USPS or UPS. The tracking number will have a direct link to USPS or UPS tracking portals, where you'll be able to see a detailed summ

Missing Shipment

Package missing? Not to worry!. We typically recommend waiting 24-48 hours for your package to turn up, as UPS and USPS sometimes prematurely alert customers of delivery. If the package does not turn up in the timeframe of 48 hours, please contact ou

Free Shipping

We offer complimentary shipping for all orders with a subtotal over $150.00. Free shipping applies to domestic shipping only. Please note that the free shipping offer might not be combined with any other promotions or discounts. Additionally, this of