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Returns & Exchanges

Return Policy

At Rhoback we offer free shipping on all returns and exchanges for orders within the United States. We want to make certain that our customers are happy with their gear. Items must be returned within 30 days of receipt for credit, full refund, or siz

Return/Exchange Process

To initiate a return or exchange, please use our online return portal. You'll enter your order number and shipping zip code to begin, and at the end, you'll be able to print a prepaid return label. Even exchanges are considered a size exchange for th

Return Label

After filling out the Return/Exchange form, a copy of your free return label will be automatically emailed to you so you can access it again later. If you cannot find the emailed return label in your inbox, feel free to reach out to [email protected]

International Returns

At this time, Rhoback does not currently have the ability to generate return labels for postal carriers outside of the United States. We're so sorry for the inconvenience! Therefore, we are not able to offer free returns/exchanges. If you wish to mak

Instant Exchange

Customers who choose to get an Instant Exchange will enter their card information, and the exchange order is created immediately. Our return portal places a hold on the customer's card for the cost of the new product. As soon as the product is in tra

Gift Return

If your order is a gift, please visit: https://returns.rhoback.com/#/gift. When you get to the page, you'll want to select that you do not have order information so that you can fill out the form without the original purchaser being notified. Please