At Rhoback, we're all about keeping our customers happy with their gear. That's why we offer free shipping on all returns and exchanges for orders within the U.S. - no hassle, no worries. If you're not happy with your gear, just return it within 30 d
To initiate a return or exchange, please use our online return portal. You'll enter your order number and shipping zip code to begin, and at the end, you'll be able to print a prepaid return label. To request a return or exchange, please click here t
After filling out the Return/Exchange form, a copy of your free return label will be automatically emailed to you so you can access it again later. If you cannot find the emailed return label in your inbox, feel free to reach out to [email protected]
Right now, Rhoback can't generate return labels for postal carriers outside the U.S. - we're sorry for the hassle! This means we can't offer free returns or exchanges internationally for the time being. If you're an international customer and need to
An Instant Exchange is a way for you to reserve for the new exchange item to be shipped out to you before the original item has been received by our returns team. If you opt for an Instant Exchange, you'll need to enter your credit card information,
If you received a gift that you'd like to return or exchange, please visit: https://returns.rhoback.com/#/gift. When you get to the page, you'll want to select that you do not have order information so that you can fill out the form without the origi
Final sale items will be marked clearly during check out. As a heads up: these purchases are final and cannot be returned or exchanged. Make sure you're all set before you click "buy" - we want to keep you excited for your purchase!. Nervous on sizin
Once your items are received by our Returns team, it can take up to 5-7 business days to process your return and issue a refund or exchange. Once your return package has been received and inspected, you'll receive a confirmation email for your exchan